First off i take fool responsibility for my own stupidity.
Yesterday I ordered a combo on my app. Drove there and got lucky..nobody in line. I sat at the sign for over 10 minutes. Gave my app number and pulled forward.
Guy says we don't have unsweetened tea even though I ordered it off the app. I knew it...
I told the guy to just credit it to my card...
He says what??? Just credit it to my card. He says look I'm just an employee and I don't know how to do that. I said get your manager to do it.
She tells me the same nonsense.
I finally ask for another side. I see the manager sticking an empty side cup in my bag...really..
She sort of throws it at me and I open it and say nice try. Either give me back my money or a real "side"
She does. I leave and get home and all the food is hard as a rock and overcooked with no sauces etc which is the norm.
An hour later I get an email for a survey and for once I filled it out and it asked if you would like to get a call. Yes I clicked that and am waiting and I will be nice but stern and let them know why nobody on earth would be happy with this kind of service.
Yesterday I ordered a combo on my app. Drove there and got lucky..nobody in line. I sat at the sign for over 10 minutes. Gave my app number and pulled forward.
Guy says we don't have unsweetened tea even though I ordered it off the app. I knew it...
I told the guy to just credit it to my card...
He says what??? Just credit it to my card. He says look I'm just an employee and I don't know how to do that. I said get your manager to do it.
She tells me the same nonsense.
I finally ask for another side. I see the manager sticking an empty side cup in my bag...really..
She sort of throws it at me and I open it and say nice try. Either give me back my money or a real "side"
She does. I leave and get home and all the food is hard as a rock and overcooked with no sauces etc which is the norm.
An hour later I get an email for a survey and for once I filled it out and it asked if you would like to get a call. Yes I clicked that and am waiting and I will be nice but stern and let them know why nobody on earth would be happy with this kind of service.
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