I received a followup as well, to which I replied with my gratitude and mention of BITOG. She sent me a brief message and spoke of having a BITOG folder.
Really unbelievably generous customer relations from Pennzoil - I can't think of anything close I've experienced for quite some time.
Originally Posted By: Audi Junkie
I got a follow-up email from Debbie and thanked her on everyone's behalf. I had talked to her a few times early on, and didn't want to bother her with another follow-up when all the shipments were going out, but she wrote me this week and I replied with this:
Yes, Debbie, I got the sample soon after you said. I didn't want to bother you with another email, but thank you very much. I know everyone else you sent samples to is very pleased as well. I always mention what a nice gesture it was from Shell. Most of the guys at Bob's feel that Shell is very responsive and in-touch with the customer base, unlike some other oil companies. You can tell everyone there that we feel very appreciative and the campaign was very effective. Thanks again,...
So, that accurately reflects our shared sentiment, right?