This reminds me of my neighbor telling me about the time he bought a John Deere rider from Lowes and when they delivered it they picked it up by the deck with a forklift and it never cut right , and he said he was in the local John Deere dealer a while later he asked the person at the counter if that was the right way for them to be handling the mowers, and the person at the counter told him to wait a moment and she went and got their service technicians and had him tell them what he had just told her about how they delivered it. Needless to say they'd been getting a lot of mowers in from Lowes that were screwed up because their delivery people picking them up improperly, he ended up making Lowes come take it back and bought one from the dealer.