You likely bought a good machine. JUST DO NOT ALLOW ANYONE OR ANYTHING TO PERFORM A SOFTWARE "UPDATE" FOR ANY REASON IF THE MACHINE IS RUNNING FINE.We just had to replace a 4 years old Whirlpool Cabrio washer as the bearings got super loud. 4 years seems like a joke to me.
Consumer Reports said the LG Brand washers are in the highest class for less repairs and most consumer satisfaction. Whirlpool was down in the third tier per Consumer Reports.
We just bought an LG from Lowe's. A five year warranty was about $160 and seemed a good buy.