Good Customer Service

[tom slick]

Awhile back I wrote about really bad customer service from a truck accessories reseller. This time I have a positive customer service story.

I recently bought a Tekton torque wrench for torquing trailer lug nuts. Its look at feel is surprising good considering the economy price point. Unfortunately, it stripped a couple teeth from the ratchet gear. Making a warranty claim on their website was easy, just personal info, a picture of what’s defective, and a description. Within 10 minutes I received a confirmation email with a tracking number and the replacement shipped the same day. It arrived today.

Time will tell if this wrench is a decent tool or junk Its main use is making sure trailer wheels are torqued tight enough and not much else.

 

[AutoMechanic]

Great. They always have good customer service. I’ve had good luck with their tools. Their torque wrenches usually are pretty good.

 

[daves87rs]

Nice!

 

[samven]

Its always good to hear of a positive experience. The companies doing it right need more attention.

 

[dlundblad]

Did you have to register the item when you bought it?

 

[tom slick]

Did you have to register the item when you bought it?

No

 

[tyman]

I have a Tekton torque wrench as well. It's been fantastic. I did recently buy a digital Gearwrench TW though so the Tekton is going to be more backseat nowadays.