Good Customer Service

Joined
May 26, 2003
Messages
9,932
Location
Central Coast, Calif.
Awhile back I wrote about really bad customer service from a truck accessories reseller. This time I have a positive customer service story.

I recently bought a Tekton torque wrench for torquing trailer lug nuts. Its look at feel is surprising good considering the economy price point. Unfortunately, it stripped a couple teeth from the ratchet gear. Making a warranty claim on their website was easy, just personal info, a picture of what’s defective, and a description. Within 10 minutes I received a confirmation email with a tracking number and the replacement shipped the same day. It arrived today.

Time will tell if this wrench is a decent tool or junk Its main use is making sure trailer wheels are torqued tight enough and not much else.
 

AutoMechanic

Site Donor 2022
Joined
Aug 10, 2020
Messages
9,024
Location
Roanoke Virginia
Great. They always have good customer service. I’ve had good luck with their tools. Their torque wrenches usually are pretty good.
 
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