Originally Posted By: TooManyWheels
I'm interested in hearing Duane's opinion on Rheem/Ruud. I spectated on the HVAC newsgroup years ago and they were very well respected at that time, especially from a "bang for the buck" standpoint.
I used to be very against Rheem or Ruud products, and our company was a Rheem Dealer early in our history, and there are tons of them installed in new home projects.
But to be honest the problems encountered with the units were really installation issued which harmed the furnace.
Rheem and Ruud really dont have much of a dealer network, not much in training goes on, at least locally. And they seem to sell the boxes to any one who has money.
For a couple of years I was the "field service advisor" for the local Rheem Distributor, and got to see lots of Installed caused problems. Normally I got involved when the contractor walked away, then the distributor would send a guy and the traveling Rheem rep and myself would go out to jobs and see what we could do for customers.
The customers sometimes would be livid, but those other guys would take that flack while I figured out what was causing the problems. It was a good learning experiance.
I had the opportunity to tour the plant at Fort Smith, Ar.
They do build an ok product. But for our company its just not good business to be lumped into the same installer group as other Rheem or Ruud dealers.
Its sort of funny, we started out as a Rheem Dealer, I thought the product was tough to sell, but it really could have been my youth and inexperiance, we then became a Trane dealer, Selling the product was Much easier, and the education opportunities were awesome, the draw back for us was when the furnace became two to three years old and had a problem, rather then buy a hot surface ignitor, we were forced to buy some sort of upgrade kit, that would set a customer back 200 to 225 dollars!
Now just a short time ago I sat across from them telling them how great these new furnaces are! And to this day Trane still operates like that, and to me it seems dishonest.
My history goes on and on lol, sorry if I droned on here, Thank you guys