Originally Posted By: SilverC6
The last time someone had a problem with an Ultra, FRAM asked for a receipt to confirm he had purchased the filter.
The application was a BMW and it was rattling and starving for oil due to a crushed element.
The BITOGer that posted just requested a new filter and replacement of the oil that he had to dump early.
I believe it ended with FRAM saying no ticky, no laundry.
I think Fram wanted a receipt for the oil before reimbursing him. I doubt any filter maker would send the guy money for oil he dumped because he thought the filter was bad.
Can you imagine what Purolator would say (if they'd even talk to you) if everyone with a discovered torn Purolator said they dumped their oil because of the tear and wanted Purolator to pay for new oil? I know what their answer would be, even if you had a receipt ... silence, then "click" on their end.