eBay buyer fraud advice needed
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Man those speakers look MINT!! Something doesn't add up if he's saying they were not damaged in shipping BUT according to him they're not the speakers in the ad?? I think like another poster has stated,he either decided he doesn't want them,wishes he hadn't spent the money,or is trying to bend you over.
Originally Posted By: aquariuscsm
Man those speakers look MINT!! Something doesn't add up if he's saying they were not damaged in shipping BUT according to him they're not the speakers in the ad?? I think like another poster has stated,he either decided he doesn't want them,wishes he hadn't spent the money,or is trying to bend you over.
They are/were...
He claims they're not the speakers in the auction, but admits the serial #'s are the same. Bizarre...
Man those speakers look MINT!! Something doesn't add up if he's saying they were not damaged in shipping BUT according to him they're not the speakers in the ad?? I think like another poster has stated,he either decided he doesn't want them,wishes he hadn't spent the money,or is trying to bend you over.
They are/were...
He claims they're not the speakers in the auction, but admits the serial #'s are the same. Bizarre...
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The buyer sounds like a nut job. You already caught him in a lie. He said they were damaged in shipping first,then he said,oh wait they were not damaged in shipping,they aren't the speakers you advertised.
Tell him to ship them back to you in the condition they arrived,and then you will refund his money. That's the only logical solution I can think of unfortunately. I honestly think he's just wishing he hadn't spent the dough.
Tell him to ship them back to you in the condition they arrived,and then you will refund his money. That's the only logical solution I can think of unfortunately. I honestly think he's just wishing he hadn't spent the dough.
Originally Posted By: DuckRyder
Originally Posted By: BTW
Originally Posted By: Kawiguy454
NEVER give feedback before the buyer does
Interesting, I usually leave feedback as soon as I receive payment, as far as I'm concerned the buyer held up their end of the deal, and I have nothing to hide from...
Except that you have no recourse against them pulling this sort of thing.
EXACTLY! I never leave feedback for a buyer until the item has been delivered and they have left feedback for me. IMO the sale is not complete until they leave feedback as it indicates receipt of the item and their satisfaction with it. If they leave negative feedback without contacting me 1st to work out any issues it gives me grounds in the appeal with E-bay.
I always communicate a lot with someone who buys something from me on E-Bay. I contact them right after the bid is won to thank them and remind them I will ship within whatever guidelines I list. I contact them and let them know when it ships and send them tracking info( if applicable ). I usually contact them once I know it has arrived, after a few days, if I don't hear from them or receive feedback just to check and see if they are satisfied? Until they tell me they are AND leave feedback I do not leave any for them.
Once you leave the buyer positive feedback you take away any leverage you have if they turn out to be a scammer or dishonest person.
I can honestly say I have had exactly ONE problem with an item I sold on E-Bay. I was able to work it out to our mutual satisfaction though.
Originally Posted By: BTW
Originally Posted By: Kawiguy454
NEVER give feedback before the buyer does
Interesting, I usually leave feedback as soon as I receive payment, as far as I'm concerned the buyer held up their end of the deal, and I have nothing to hide from...
Except that you have no recourse against them pulling this sort of thing.
EXACTLY! I never leave feedback for a buyer until the item has been delivered and they have left feedback for me. IMO the sale is not complete until they leave feedback as it indicates receipt of the item and their satisfaction with it. If they leave negative feedback without contacting me 1st to work out any issues it gives me grounds in the appeal with E-bay.
I always communicate a lot with someone who buys something from me on E-Bay. I contact them right after the bid is won to thank them and remind them I will ship within whatever guidelines I list. I contact them and let them know when it ships and send them tracking info( if applicable ). I usually contact them once I know it has arrived, after a few days, if I don't hear from them or receive feedback just to check and see if they are satisfied? Until they tell me they are AND leave feedback I do not leave any for them.
Once you leave the buyer positive feedback you take away any leverage you have if they turn out to be a scammer or dishonest person.
I can honestly say I have had exactly ONE problem with an item I sold on E-Bay. I was able to work it out to our mutual satisfaction though.
Be careful when dealing with Feebay.
I bought a laptop from a fraudulent seller, and it appeared that he had no authority to sell it as the laptop locked up. Guess what, this wasn't a problem for customer service and he's still selling same stuff in there.
I bought a laptop from a fraudulent seller, and it appeared that he had no authority to sell it as the laptop locked up. Guess what, this wasn't a problem for customer service and he's still selling same stuff in there.
Originally Posted By: aquariuscsm
The buyer sounds like a nut job. You already caught him in a lie. He said they were damaged in shipping first,then he said,oh wait they were not damaged in shipping,they aren't the speakers you advertised.
Tell him to ship them back to you in the condition they arrived,and then you will refund his money. That's the only logical solution I can think of unfortunately. I honestly think he's just wishing he hadn't spent the dough.
Sounds like the buyer either has buyers remorse as you said ^^^ OR, and I have seen this one happen to a friend, the buyer actually bought the like new set to replace his old damaged ones and is trying to pull a swap scam. That is why the buyer is most likely refusing to send photos of the damage and serial #'s. It would catch him in a lie. Sounds to me like maybe he planned to send his old damaged ones back in place of the like new ones hoping the OP wouldn't notice.
The buyer sounds like a nut job. You already caught him in a lie. He said they were damaged in shipping first,then he said,oh wait they were not damaged in shipping,they aren't the speakers you advertised.
Tell him to ship them back to you in the condition they arrived,and then you will refund his money. That's the only logical solution I can think of unfortunately. I honestly think he's just wishing he hadn't spent the dough.
Sounds like the buyer either has buyers remorse as you said ^^^ OR, and I have seen this one happen to a friend, the buyer actually bought the like new set to replace his old damaged ones and is trying to pull a swap scam. That is why the buyer is most likely refusing to send photos of the damage and serial #'s. It would catch him in a lie. Sounds to me like maybe he planned to send his old damaged ones back in place of the like new ones hoping the OP wouldn't notice.
Originally Posted By: BTW
Originally Posted By: aquariuscsm
Man those speakers look MINT!! Something doesn't add up if he's saying they were not damaged in shipping BUT according to him they're not the speakers in the ad?? I think like another poster has stated,he either decided he doesn't want them,wishes he hadn't spent the money,or is trying to bend you over.
They are/were...
He claims they're not the speakers in the auction, but admits the serial #'s are the same. Bizarre...
I would fight it as long as possible. This sounds like a classic scam. Your auction photos match your description. You have the buyers e-mail communications( don't delete any of them until this is settled!!!!!! )where he says they weren't damaged in shipping AND that the serial #'s match. You also have the one where he has refused to send you photos of the damage complete with serial # to verify right?
I would send him one last message that clearly, and politely, states that for you to consider issuing a refund you need to see photos of the damage that also shows the serial # OR he needs to return ship them to you for you to see yourself and verify they are the ones you sold him. Do not agree to or promise anything. Make it all conditional on his actions and cooperation and that you will consider it only.
However, with that said, another poster mentioned that if the buyer starts a claim against you with E-Bay most likely they will take the funds from you and refund the guy on their own. They are so far in the buyer's corner these days that sellers get screwed big time at every turn. Might be best to empty your PayPal balance if you have one and remove any credit cards and such until this is resolved. Now ay I would let them send $170 back to that guy who clearly is in the wrong.
Originally Posted By: aquariuscsm
Man those speakers look MINT!! Something doesn't add up if he's saying they were not damaged in shipping BUT according to him they're not the speakers in the ad?? I think like another poster has stated,he either decided he doesn't want them,wishes he hadn't spent the money,or is trying to bend you over.
They are/were...
He claims they're not the speakers in the auction, but admits the serial #'s are the same. Bizarre...
I would fight it as long as possible. This sounds like a classic scam. Your auction photos match your description. You have the buyers e-mail communications( don't delete any of them until this is settled!!!!!! )where he says they weren't damaged in shipping AND that the serial #'s match. You also have the one where he has refused to send you photos of the damage complete with serial # to verify right?
I would send him one last message that clearly, and politely, states that for you to consider issuing a refund you need to see photos of the damage that also shows the serial # OR he needs to return ship them to you for you to see yourself and verify they are the ones you sold him. Do not agree to or promise anything. Make it all conditional on his actions and cooperation and that you will consider it only.
However, with that said, another poster mentioned that if the buyer starts a claim against you with E-Bay most likely they will take the funds from you and refund the guy on their own. They are so far in the buyer's corner these days that sellers get screwed big time at every turn. Might be best to empty your PayPal balance if you have one and remove any credit cards and such until this is resolved. Now ay I would let them send $170 back to that guy who clearly is in the wrong.
reviews can be frustrating. I had a crazy creep posting false reviews on Google about our business when we had never even worked for the dork.
You're going to get a few weirdos if you deal with the public...
You're going to get a few weirdos if you deal with the public...
[quote/] Sounds like the buyer either has buyers remorse as you said ^^^ OR, and I have seen this one happen to a friend, the buyer actually bought the like new set to replace his old damaged ones and is trying to pull a swap scam. That is why the buyer is most likely refusing to send photos of the damage and serial #'s. It would catch him in a lie. Sounds to me like maybe he planned to send his old damaged ones back in place of the like new ones hoping the OP wouldn't notice. [/quote]
I think you're on to something. I think this, or the other scenario I thought of is that he plugged them in and didn't like them for whatever reason and wants his $ back. I bet he removed the grills, they are aluminum and adhered to the cabinets so can easily get bent. That's why I did not try to force them off as I stated in the auction.
I think you're on to something. I think this, or the other scenario I thought of is that he plugged them in and didn't like them for whatever reason and wants his $ back. I bet he removed the grills, they are aluminum and adhered to the cabinets so can easily get bent. That's why I did not try to force them off as I stated in the auction.
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Originally Posted By: CKN
Originally Posted By: BTW
Originally Posted By: DuckRyder
They don't look bent to me. I don't see any pictures of the sides, but what is photographed looks fine.
Hind site being 20/20 more pictures of the actual speakers would have been good.
Agree, I wish now that I had taken more pictures.
Here's another one from the buyer...
-These speakers were not damaged in transit. These damaged speakers were falsely pictured and described.
How would he know?
I refuse shipments when the box shows considerable damage.
The main problem is that the unhappy buyer will make sure the item matches the decrepit condition in his description before returning it. And there is nothing you can do to prevent that.
After over a decade on Ebay and after several thousand transactions involving PayPal, I feel very lucky to not yet have run into a problem buyer or vendor.
Originally Posted By: BTW
Originally Posted By: DuckRyder
They don't look bent to me. I don't see any pictures of the sides, but what is photographed looks fine.
Hind site being 20/20 more pictures of the actual speakers would have been good.
Agree, I wish now that I had taken more pictures.
Here's another one from the buyer...
-These speakers were not damaged in transit. These damaged speakers were falsely pictured and described.
How would he know?
I refuse shipments when the box shows considerable damage.
The main problem is that the unhappy buyer will make sure the item matches the decrepit condition in his description before returning it. And there is nothing you can do to prevent that.
After over a decade on Ebay and after several thousand transactions involving PayPal, I feel very lucky to not yet have run into a problem buyer or vendor.
BRZED,
That's my fear too, he'll just trash the speakers and send them back (possibly with swapped out drivers and grills). My hands are tied. This is why I find it hard to believe that I am held responsible for "damage" after they leave my possession.
So anyone can order items on eBay, swap out parts, trash the original and send it back without question? Wow, just wow...
If this doesn't turn out in my favor I guess I'll chalk it up to lesson learned...
That's my fear too, he'll just trash the speakers and send them back (possibly with swapped out drivers and grills). My hands are tied. This is why I find it hard to believe that I am held responsible for "damage" after they leave my possession.
So anyone can order items on eBay, swap out parts, trash the original and send it back without question? Wow, just wow...
If this doesn't turn out in my favor I guess I'll chalk it up to lesson learned...
So, update:
EBay got back to me with an email stating that they had ruled in favor of the buyer. Not surprising, I thought they might from hearing feedback regarding eBay on these matters.
What's really frustrating is that the buyer NEVER submitted photos of the serial #'s or the shipping box I asked several times in emails and he replied several times that he would). Basically eBay decided to just take his word for it...
What's hilarious is when I spoke to the "appeals specialist", she said that this is good for me because they are basically daring the buyer to send back the product, and then I can appeal it. What? they're "daring" him to do something he WANTS to do???
This makes no sense to me, the buyer has no burden of proof at all and the seller gets screwed, great...
EBay got back to me with an email stating that they had ruled in favor of the buyer. Not surprising, I thought they might from hearing feedback regarding eBay on these matters.
What's really frustrating is that the buyer NEVER submitted photos of the serial #'s or the shipping box I asked several times in emails and he replied several times that he would). Basically eBay decided to just take his word for it...
What's hilarious is when I spoke to the "appeals specialist", she said that this is good for me because they are basically daring the buyer to send back the product, and then I can appeal it. What? they're "daring" him to do something he WANTS to do???
This makes no sense to me, the buyer has no burden of proof at all and the seller gets screwed, great...
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That is why I left Ebay after selling for 15 years. They are purposely trying to get rid of the small sellers.
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Man that SUCKS. I hope you left the douche negative feedback.
Originally Posted By: JasonC
That is why I left Ebay after selling for 15 years. They are purposely trying to get rid of the small sellers.
I left for similar reason.
That is why I left Ebay after selling for 15 years. They are purposely trying to get rid of the small sellers.
I left for similar reason.
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Originally Posted By: dishdude
Part of doing business, a small percentage will be lost to theft/fraud. I'll be interested to hear what the buyer sends you back.
I understand, I get that, i really do.
But if someone got caught shoplifting would the cop automatically say "well, as long as he gives it back it's OK"?
Part of doing business, a small percentage will be lost to theft/fraud. I'll be interested to hear what the buyer sends you back.
I understand, I get that, i really do.
But if someone got caught shoplifting would the cop automatically say "well, as long as he gives it back it's OK"?
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