I have bought and sold on Craigslist for years. I had a very weird interaction recently. We sold our television after recently replacing it. The TV was a 10 year old LG LCD that was functioning fine when I unplugged it. The buyer came by, hooked the TV up to a computer to test the screen and was satisfied when he left with the television. About 12 hours later, he contacted me to say that the screen resolution was not sharp and the color was off. Keep in mind, this is 12 hours after he tested it himself and said it looked great. Who is to say what happened to the TV when he transported it under his possession.
He has not asked for a refund but stated in the email he wasn't sure if the ad or myself told him the screen resolution was not 100%. He is insinuating he was misled in some way. I'm furious, the TV was working fine and now it is not.
I want to reach out and help (it could be that he has the screen settings off) but am worried that opens up my liability. It seems my options are do nothing or give the money back (essentially buying back a TV that was working but is now broken).
Thoughts?
He has not asked for a refund but stated in the email he wasn't sure if the ad or myself told him the screen resolution was not 100%. He is insinuating he was misled in some way. I'm furious, the TV was working fine and now it is not.
I want to reach out and help (it could be that he has the screen settings off) but am worried that opens up my liability. It seems my options are do nothing or give the money back (essentially buying back a TV that was working but is now broken).
Thoughts?
Last edited: