after much email banter, i had come to discover that they hadn't shipped out my order last thursday due to quality control issues with LC20, which i had bought along with the FP3000. mine was just picked up by fedex tonight, and should receive it by monday, i expect.
honestly, i don't mind having something delayed for a legitimate reason, what i do mind is the misdirection (they had said it was shipped last thursday...) and lack of good communication (it took me about 5 emails and a phone call to finally get a real response). They did say they would refund my shipping though.
i'm glad this stuff lasts a long time.