CR doesn't have an agenda, they just compile data from their subscribers that own the cars and give you a actual reliability score for older models and predicted numbers for newer models. Modern cars are much more reliable than back in the 70's so even if the Tiguan finishes last in it's class it's still pretty reliable, and there are plenty of Tiguan owners that are happy with their cars. Still if you want a small SUV there are better options than the Tiguan, but if you love the Tiguan than get a Tiguan. Jeep also has poor reliability numbers but many folks love their Jeeps.