Thanks again for the positive feedback. This was actually a post I have been meaning to make for a while.
So... to address another commong BITOG complaint about how iffy lubes are a rip off... While there is absolutely no doubt in my mind that there are hundreds or thousands of quick lubes out there who don't really care about anything, I like to think that my customers are getting a quality service. Do they pay more for it at my shop? **** right they do. Of course they could change it themselves and save some coin. Can you flush your radiator for about $15 bucks in parts and do pretty much just as good of a job as my $69 service? Probably. Can you build a house cheaper than having a contractor do it? Sure if you just count materials. Or even easier, can you make dinner at home cheaper than eating out? But then what about your time to round up parts, get the garage ready, actually do the work w/o messing it up, then cleaning up and disposal? What is your time worth? Apparently, if 85% of oil changes are done at quick lubes, time is more important than paying someone else to do it.
This is why 'iffy lubes' exist and NOT for BITOG'ers who can do this stuff themselves. A lot of the people who come to my shop are lucky to get their radiators flushed once every 7-10 years. Don't get me started on Dex-Cool... middle america does NOT keep their cooling systems full and there are THOUSANDS of vehicles running around with plugged up radiators because of this. How would they ever know there is a problem if an 'iffy lube' didn't point this out? On the other hand, now i'm just trying to 'sell some extra services that probably aren't needed since my car is running ok'. And then they tell 10 of their friends about how the guy at the oil change place was insisting there was a problem with his car but he is sure i was just trying to get him to buy something else. Well yeah I am sure there are plenty of lube tech guys out there that work on commission who might stretch things a bit or even flat out lie. But I have a feeling it is less frequent than you think.
We always hear about the bad experiences but rarely the good ones, its just like anyone else. Do you tell you friends how friendly everyone is at the grocery store you go to? Probably not. But if the butcher looks annoyed that he has to help you while he is busy one night out of the last two hundred times you were you there, you are going to remember that and probably mention it to someone else.
Clearly there are many more quality service places than we realize, but as in any industry, a few bad apples spoil the whole **** bunch.
Andy