What are you doing right now?

Wondering how it is that I can explain to someone that they need to 1) document changes in our monthly process (which they perform) and 2) use the new documentation template, and what I get back is documentation of the way the process *used* to be done and on the wrong template.
Firing them will explain it pretty well. 😄
 
Yesterday I held the door open for a lady in her early 40s. She was most likely high society... her expression would best summarized as gobsmacked.

She paused a few seconds and graciously thanked me and was in utter shock. Seriously so.

I always hold the door open or help folks whenever possible. By the shock I see i assume it's no longer commonplace.
 
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