Volvo dealer used abrasive wheel to clean engine sump

[Astro14]

Close the thread. Engine will be fine.

There are still a couple of open items in this story.

1. Ongoing discussion with Volvo North America
2. Discussion with dealer service manager.
3. At least a couple more UOA.

When they’re resolved/updated, I will stop posting.

In the meantime, I share some of your optimism, this result is encouraging.

 

[Pablo]

There are still a couple of open items in this story.

1. Ongoing discussion with Volvo North America
2. Discussion with dealer service manager.
3. At least a couple more UOA.

When they’re resolved/updated, I will stop posting.

In the meantime, I share some of your optimism, this result is encouraging.

No problem. But your engine will be fine.

 

[dishdude]

Sometimes you just have to know when to move on.

 

[Astro14]

Sometimes you just have to know when to move on.

I do know.

And it is not yet time.

 

[PF52]

Keep the thread open. You can always come back to it in the future if events warrant.

 

[cptbarkey]

looks like trace amounts floating around that wont do any harm. nice UOA.

 

[oil pan 4]

Same guy?

 

[c502cid]

I’ve made a modest investment in tools for Colorado via Christmas presents for my friend, who keeps the car for me. He’s got new Wright wrenches, new screwdrivers, a Bosch drill, a 1/2” socket set, 1/2” torque wrench, wheel bolt sockets. I don’t have a place in Colorado, so, I impose on him.

He would need a bit more, like 1/4” drive sockets, low torque torque wrench, jack and stands, for me to pull off this job. But I already have a gift in mind for him this Christmas that isn’t tools, so it might be awhile.

Also, I already have two sets of tools, one in the shop and my set at home. A third set seems a bit much…

Although I'm a bit far south of Denver, you can use my tools or garage anytime.

 

[twouvakind]

Please excuse my ignorance but HPL offers UOA's? How much are they and do they offer a sample container?

 

[Astro14]

Although I'm a bit far south of Denver, you can use my tools or garage anytime.

That is a very kind offer. Thank you!

 

[Astro14]

Please excuse my ignorance but HPL offers UOA's? How much are they and do they offer a sample container?

These were through Wearcheck. Not sure how the HPL logo got on there, but @wwillson sent them in.

 

[wwillson]

Please excuse my ignorance but HPL offers UOA's? How much are they and do they offer a sample container?

These were through Wearcheck. Not sure how the HPL logo got on there, but @wwillson sent them in.

HPL offers a UOA service to their customers, but the UOAs are not done in HPL's own lab. Instead, HPL uses an independent third party for all UOAs, that third party is Wearcheck.

If you get UOA kits from HPL, you'll get a Wearcheck kit with the HPL brand on the label.

I prefer to get the kits through HPL, because HPL will have access to the UOAs so they can see the data.

 

[Astro14]

One more update: we were able to get a few shots inside the sump during the last oil change. The Pickup is right behind the drain plug, so, even the steerable endoscope couldn’t get very far in, but we got an idea of how clean the engine looks.

And it looks very clean. You’ve seen previous Volvo sumps - with lots of varnish and carbon. This one is spotless. 5,000 Mobil 1 oil changes by the previous owner have been good to the car.

Also, there is a bit of oil, just a bit, sitting in various parts of the sump with the drain plug out. So, despite what some have said in this thread, there will always be a bit of oil remaining in the engine with the drain plug out.

Below: the pickup. Down/bottom of the sump is about 10:30 in this picture.

 

[eljefino]

I’d think calling the local news station or newspaper to see if they’re interested in a story would be a safer choice.

Who sponsors the TV news? Car dealers. They'll never bite the hand that feeds them.

We're actually savvy customers, imagine all those people out there who got ripped off even worse. Why have we never seen their stories on the news? Never ever?

 

[cb_13]

Who sponsors the TV news? Car dealers. They'll never bite the hand that feeds them.

We're actually savvy customers, imagine all those people out there who got ripped off even worse. Why have we never seen their stories on the news? Never ever?

Sorry I forgot about big car dealer. They’re right up there with big tobacco and big pharma, basically untouchable

Just get on YouTube and search auto repair news stories. You should be able to find about 1000 negative ones. Along with BubRub and his whistle tips, my personal favorite!

 

[Astro14]

Sorry I forgot about big car dealer. They’re right up there with big tobacco and big pharma, basically untouchable

Just get on YouTube and search auto repair news stories. You should be able to find about 1000 negative ones. Along with BubRub and his whistle tips, my personal favorite!

There are ways to get through to big companies.

Not sure the consumer advocate from a local media outlet is a viable route, because, and I keep saying this, this case is about what I can PROVE, not what I know.

Since I have taken steps to mitigate the damage, even the recent oil analysis looks good.

The only provable part of my position is this: they failed to follow Volvo procedure.

That's not in doubt, but, what is the compensation for that?

 

[The Critic]

That's not in doubt, but, what is the compensation for that?

Here’s the caveat: it is a customer-pay repair on a vehicle that is well out of warranty.

 

[Astro14]

Here’s the caveat: it is a customer-pay repair on a vehicle that is well out of warranty.

Exactly. Even if the turbo blew up tomorrow, they would say, "it's a 19 year old car, things happen." Impossible to prove otherwise.

 

[cb_13]

There are ways to get through to big companies.

Not sure the consumer advocate from a local media outlet is a viable route, because, and I keep saying this, this case is about what I can PROVE, not what I know.

Since I have taken steps to mitigate the damage, even the recent oil analysis looks good.

The only provable part of my position is this: they failed to follow Volvo procedure.

That's not in doubt, but, what is the compensation for that?

I agree in your situation. My initial response was about the guy’s neighbor picketing a dealership over his dissatisfaction. It only went further off track from the initial thread from there.

During my dealership experience I feel like the dealership itself would have offered you a full detail and 5 oil changes, free oil changes and detail jobs are their favorite way to make problems go away. Ford would have offered you a trade in bonus, Lincoln probably would have offered your choice of a trade in bonus or a set of tires and gift certificate to a steak house.

I guess they could all stick to “that’s how it’s done, sorry you’re not happy” but the dealer principals I worked for would not have responded in that manner. The only way a customer would get that kind of reaction from them is if you went in cursing and making threats. Then they’d get “sorry we weren’t able to meet your standards for service, we suggest you find an establishment that can.”

 

[KrisZ]

BITOG is an interesting place.
Here we have a legitimate concern of using abrasives around an open engine, yet many people think OP is unreasonable.

Yet, there is a thread in this section about a guy spilling a little bit of oil on his alternator and most are recommending dousing the thing in solvents or water