So, I ordered some AMSOIL ATF, antifreeze & filters. They are scheduled to arrive tomorrow (Friday, 9/14). However, I will be out of town for the weekend so won't be there to receive them (i.e. refuse them if damaged again). I call the toll free UPS # to tell them that I will be picking these up at the local center. I have done this many times at a former job - no problem. Their website also says that you can schedule to pick your packages up at the local center. I called their 800 # to be told that this is impossible. I told the lady, err woman, that it's not b/c I've done this many times in the past & the website says its part of the hassle free delivery. Anything I said after that was interrupted after 2 words. She needed to get her manager to tell me this as well. It only went downhill from there. I told her that English is my native language, and I don't have a hearing problem so the words that came out of your mouth were understood but not accepted. I do however need actual results. She says that she doesn't have the local center's phone # so she can't give it to me. She said that she can't transfer me to them either. I was told there was absolutely no way to input a request until the package has been attempted to be delivered at least once. I said I can prove that to not be true. Example: It doesn't but what if the package has dangerous chemicals or a bomb? She freaked out. So, I hung up & called back. This next lady, yes an actual lady this time understood exactly what I was trying to say w/o going postal. She said that she is simply not given the tools to be able to help me. She doesn't have a clue how to get me the help either b/c her manager can't do it either. The local place has no problem with this as I've spoken many times to them about this & other problems. I'll just look up the local center's # tonight when I get home, & have them hold it for me. I knew when I got their # from our local driver a few years ago at work it would come in handy one day.
Why do I not have this problem with FedEx? Our cell phone was shipped via FedEx. We were going overseas then & needed the phone ASAP. The corporate lady offered to transfer me to the local center and gave me their phone # just in case. I called the local place & they said sure no problem. Whew! That was tough.
I realize that every company has problems, but when you put policies in place that are there for the sole purpose of preventing you from helping your customer, it means that you have enough business & are trying to thin out your customer base. Consider it done.
Bottom line: no more UPS shipments for me inbound or outbound. Unfortunately Pablo, that means no more AMSOIL unless they actually do select a new shipping supplier as you mentioned in another thread (was it FedEx) or at least a shipping option.
Why do I not have this problem with FedEx? Our cell phone was shipped via FedEx. We were going overseas then & needed the phone ASAP. The corporate lady offered to transfer me to the local center and gave me their phone # just in case. I called the local place & they said sure no problem. Whew! That was tough.
I realize that every company has problems, but when you put policies in place that are there for the sole purpose of preventing you from helping your customer, it means that you have enough business & are trying to thin out your customer base. Consider it done.
Bottom line: no more UPS shipments for me inbound or outbound. Unfortunately Pablo, that means no more AMSOIL unless they actually do select a new shipping supplier as you mentioned in another thread (was it FedEx) or at least a shipping option.
