Well, all the points I earned with "Team Valvoline" rewards appear to be gone.
After I tried numerous times to redeem my points for a pullover about a month ago, they never sent me the email with the confirmation code. I even tried 3 times reaching out to customer service via the form on their website, and they ignored me.
Now, I guess I am locked out of my account. I have been trying to log back in to my account and have been told that my password is incorrect, yet when I attempt to reset my password I am receiving no email link to do so. And yes I am completely sure these are not being caught by email spam/phish filter; I have whitelisted the domain.
I tried contacting their "customer service" chat bot service and "Abhinav" gave me a phone number to call. I did so, and clearly this phone number is for Valvoline employee IT support and therefore of no help to me -- or to anyone who isn't a Valvoline employee. I tried again with the chat bot and was then given the same phone number. I then called the Fulfillment Team on the phone number on Valvoline's website and was sent a link to sign up for their new "Vperks" website which appears to have been successful. But, that only gave me a page with an offer code and a link to submit a claim promotional code. All my information, history, and points appear to have been lost.
I went back and forth on a couple more emails and all they did was send me the same link again, rather than acknowledging anything.
All I wanted to do was redeem my points for one of those pullovers. I would have even been advertising their brand for them! Alas, Valvoline appears to care not one bit about my loyalty, so I will certainly keep that in mind. I've run into a bit of difficulty with ExxonMobil and SOPUS before but they eventually did put forth at least some effort into making things right.
No more Valvoline products for me, I guess.
Am I the only one whom this has happened to -- so far????
Thank you all for putting up with my rant.
After I tried numerous times to redeem my points for a pullover about a month ago, they never sent me the email with the confirmation code. I even tried 3 times reaching out to customer service via the form on their website, and they ignored me.
Now, I guess I am locked out of my account. I have been trying to log back in to my account and have been told that my password is incorrect, yet when I attempt to reset my password I am receiving no email link to do so. And yes I am completely sure these are not being caught by email spam/phish filter; I have whitelisted the domain.
I tried contacting their "customer service" chat bot service and "Abhinav" gave me a phone number to call. I did so, and clearly this phone number is for Valvoline employee IT support and therefore of no help to me -- or to anyone who isn't a Valvoline employee. I tried again with the chat bot and was then given the same phone number. I then called the Fulfillment Team on the phone number on Valvoline's website and was sent a link to sign up for their new "Vperks" website which appears to have been successful. But, that only gave me a page with an offer code and a link to submit a claim promotional code. All my information, history, and points appear to have been lost.
I went back and forth on a couple more emails and all they did was send me the same link again, rather than acknowledging anything.
All I wanted to do was redeem my points for one of those pullovers. I would have even been advertising their brand for them! Alas, Valvoline appears to care not one bit about my loyalty, so I will certainly keep that in mind. I've run into a bit of difficulty with ExxonMobil and SOPUS before but they eventually did put forth at least some effort into making things right.
No more Valvoline products for me, I guess.
Am I the only one whom this has happened to -- so far????
Thank you all for putting up with my rant.
