Sony TV warranty claim success!

1

14Accent

Joined
Aug 3, 2017
Messages
3,057
Location
WI
This past Saturday I was plopped in front of my 6 month old Sony OLED when, out of the blue, the display turned powered down followed by 5 red blinks from the LED. BUMMER! A quick Google confirmed the worst: 5 blinks is a TCON error (power board). For reference, the set was manufactured December '22, purchased December '23 as an open-box for $1,300. I had around 5-600 hours on the unit.

I initiated a warranty claim through Sony's online chat. I pretended to go through the usual troubleshooting and was given a case # with a promise of a follow-up on Monday. The chat agent also sent me an email with a private link that allowed me to upload the necessary photos to Sony for review. Couldn't have been an easier process.

Monday, I received an email from a Sony concierge letting me know my photos came through and all they needed now was a copy of my original receipt. Sent that off and got a confirmation letting me know if be hearing back in 24-48 hours.

Tuesday afternoon rolled around and here comes a phone call from my concierge with good news! They're sending out a brand new A95L to replace my A95K, including white glove setup and haul away. Talk about a score!

Hats off to Sony for sticking by their product. I'm still a bit in awe, I'll soon be sitting in front of a $3,500 class-topping television for what amounts to $1,300 out of pocket 👍
 
Nice. I have heard good things about Sony. And seen lots of good results. They are a bit out of my price range but for warranty and getting a better TV on top of that it might be worth it. Before this forum I had never heard of them regarded as a high brand but they sure are one.
 
14Accent said:
This past Saturdany I was plopped in front of my 6 month old Sony OLED when, out of the blue, the display turned powered down followed by 5 red blinks from the LED. BUMMER! A quick Google confirmed the worst: 5 blinks is a TCON error (power board). For reference, the set was manufactured December '22, purchased December '23 as an open-box for $1,300. I had around 5-600 hours on the unit.

I initiated a warranty claim through Sony's online chat. I pretended to go through the usual troubleshooting and was given a case # with a promise of a follow-up on Monday. The chat agent also sent me an email with a private link that allowed me to upload the necessary photos to Sony for review. Couldn't have been an easier process.

Monday, I received an email from a Sony concierge letting me know my photos came through and all they needed now was a copy of my original receipt. Sent that off and got a confirmation letting me know if be hearing back in 24-48 hours.

Tuesday afternoon rolled around and here comes a phone call from my concierge with good news! They're sending out a brand new A95L to replace my A95K, including white glove setup and haul away. Talk about a score!

Hats off to Sony for sticking by their product. I'm still a bit in awe, I'll soon be sitting in front of a $3,500 class-topping television for what amounts to $1,300 out of pocket 👍
Click to expand...
Due to it being an open box was there not an extended warranty offered?
 
Nukeman7 said:
Why? Please explain why SONY is inferior to other car audio brands.

I'm curious to hear which brand(s) do you prefer and why.

TIA.
Click to expand...
Pioneer, kenwood, Panasonic and nakamichi are all top notch. Clarion has come back from the dead. After their Xplod line it more or less went down hill. Their amps aren't nearly as well made as mtx, Pioneer Premier, or a numbers of other brands. The clarity and thd isn't on par with other manufacturers. Their TV's might he top notch but not their car audio. Audiophiles will even say that peak sony car audio was early to mid 90s.
 
I never had Sony TV but a number of Sony audio devices including high price tag ones and all were short lived and warranty 'repairs' didn't fix them right. Ever since I stopped spending money on Sony except audio cassette tapes, yes I still use tapes but run Yamaha 3-head decks.
 
97prizm said:
Due to it being an open box was there not an extended warranty offered?
Click to expand...
I could have purchased a Geek Squad protection plan, but I chose not to. I got the full 1 year manufacturer warranty with the open box, starting from the date of purchase. I also charged the original purchase to my Chase Sapphire Preferred, which affords an extra year of warranty coverage following the expiration of the manufacturer's warranty.
 
97prizm said:
Pioneer, kenwood, Panasonic and nakamichi are all top notch. Clarion has come back from the dead. After their Xplod line it more or less went down hill. Their amps aren't nearly as well made as mtx, Pioneer Premier, or a numbers of other brands. The clarity and thd isn't on par with other manufacturers. Their TV's might he top notch but not their car audio. Audiophiles will even say that peak sony car audio was early to mid 90s.
Click to expand...
Alpine FTW!
 
Marcozi said:
Alpine FTW!
Click to expand...
I haven't seen an Alpine authorized retailer for over a decade. I'm bummed that car audio customization isn't what it used to be. I can remember my town had three or four car audio shops. People would gut their brand new Lexus or Mercedes and have a car Audio shop put all high end gear in them.
 
Nukeman7 said:
Why? Please explain why SONY is inferior to other car audio brands.

I'm curious to hear which brand(s) do you prefer and why.

TIA.
Click to expand...

Sony has never enjoyed a great reputation in 12v circles, but when they put their mind to it (Mobile ES), they made some competitive stuff.

Otherwise, I have a mid-2010s digital media deck (DSX-S310) that easily bests the two Blaupunk units (one high end, one mid-range), and the OE deck (made by Pioneer) it replaced in that car. As a top-level model, it also has nicer features (time alignment) that aren't typical. Two of them, in fact, since the 310 replaced the non-BT model 200. I went into them with modest expectations, but both were pleasant surprises. But AFAIK, they haven't offered anything like it, or higher-end, since, and the rest isn't distinguishable.

Alpine has always enjoyed a good reputation, positioned slightly above the rest, and those of a certain age will remember the slick marketing as well, featuring the prominent use of the Countach.

Pioneer has always been solid, if not spectacular, but some of the high-end Premier decks are nice.

Kenwood as well, but it eventually merged with JVC and perseveres selling common decks under those two brands.

Clarion retreated into the OEM business as its main focus; their decks were attractive, but on the consumer side, the selection was curtailed to only offer things like amps.

Fujitsu Ten came from the OEM side (a Denso subsidiary) to try its hand at consumer retail via the Eclipse brand, and made some nice stuff, as a premium brand, but never grew beyond a niche.

Nakamichi, like Blaupunkt, at some point became just another sticker brand, bought and sold to different owners as their business fortunes changed, like many venerable CE brand names. Nakamichi was primarily known for its high-end cassette decks and other home audio. What little it did produce in car audio was built to the same high standards. Blaupunkt was long held by Bosch, until sold to a PE firm in the early 2000s, and met its demise as a true manufacturer soon after.

One thing Sony has always done well is TVs. That doesn't necessarily mean they're the most reliable, or infallible, but the company has the institutional knowledge of how a good picture should look, aided by also having a history in professional broadcast gear.

Where it faltered was not investing more in flat panel technology, while the Koreans (and Chinese) did, capturing the flat panel supply market, along with building their former budget brands to become peers with the old school Japanese companies like Sony, Matsushita, etc. Sony had ridden the the aperture grille CRT technology (Trinitron) to become king, but that patent eventually expired, it lost that unqiue advantage, and CRTs naturally faded.

On the flip side, the flat panel display business is tough, requiring a lot of capital investment, with slim profits, so Sony also sort of dodged a bullet in that respect. They have to buy panels from others, but their expertise in display drivers and picture processing keeps them competitive, even if they don't build the whole widget like they did in the past.
 
You must log in or register to reply here.

Similar threads

1
PSA: Use your CC extended warranty benefit!
Replies
1
Views
139
zrxkawboy
B
Trane Heat Pump Warranty
2 3
Replies
41
Views
2K
Barkleymut
T
Toyota Factory Undercoat
Replies
9
Views
8K
cjcride
U
2002 Sebring
Replies
11
Views
723
urrlord
G
2000 4Runner needing injectors for 3rd time
2
Replies
33
Views
1K
notharry
Back
Top Bottom