So we bought a new Hyundai. Immediately has vibration on the way home. But we bought on a Saturday night, closed the place down, and the vehicle is brand new so (warranty) right?
Make first available service appointment where I used to work (I handled pretty much all these type issues as a tech). Nobody quite understands road force, matching tires on rims, and regular spin balance there (when I worked there, and possibly still now?!).
They called to tell me 3 tires fail, excessive road force and cannot be improved enough by matching. They give me the print out and suggest returning to the selling dealer because HYUNDAI DOESN’T WARRANTY THIS TYPE OF ISSUE (tires?). Really?
On the way home call Hyundai corporate to open a case. They verify they don’t cover tires. Suggest buying an extended warranty with them that will cover tires. I tell them no way, proceed with opening a case.
Also call the selling dealer (out of my area, but it’s what you gotta do to find a new car lately). They’re more than willing to help, that’s great. They get me a loaner and I drop off.
They don’t even test drive it initially, just trust I have a tire balance issue. They call the day they work on it to say they think it’s fixed, all tires were out of balance. And let me know someone spun all my tires on the wheels. I let them know that was another Hyundai shops attempt to correct the excessive road force measurement. Selling dealer isn’t aware of what the road force currently is now, but insist it’s fixed. I insist they drive it before saying that, as I’m sure it was assembled with matched and balanced tires. Very rare that they are balanced wrong from the manufacturer.
Next day they don’t drive it. Day after (3rd day) they drive it and say it’s good to go. I again dig into the excess road force, and they aren’t giving me exact numbers as they claim they don’t understand it, but they said it’s all good.
I’m not saying it’s not good (haven’t picked up yet). But what would you all do if road force is exceeding what is considered normal? I remember we used 18lbs for passenger cars, 24 lbs for passenger tire SUVs, and so on.
Shop 1 said the road force was at 21 - 39 - 24 - and 23. After they worked on it. Vibration changed from 60-80 mph to only 70-75 mph.
Again I haven’t driven it but since it’s a hike to get it, trying to see anyone with tire knowledge or experience how big a deal is it IF road force is actually excessive? But drives fine.
As a tech you don’t get formal training on this stuff. Little worried of having “marginal” tires on a new car, if they’ll stay in balance over the course of their wear, etc.
Make first available service appointment where I used to work (I handled pretty much all these type issues as a tech). Nobody quite understands road force, matching tires on rims, and regular spin balance there (when I worked there, and possibly still now?!).
They called to tell me 3 tires fail, excessive road force and cannot be improved enough by matching. They give me the print out and suggest returning to the selling dealer because HYUNDAI DOESN’T WARRANTY THIS TYPE OF ISSUE (tires?). Really?
On the way home call Hyundai corporate to open a case. They verify they don’t cover tires. Suggest buying an extended warranty with them that will cover tires. I tell them no way, proceed with opening a case.
Also call the selling dealer (out of my area, but it’s what you gotta do to find a new car lately). They’re more than willing to help, that’s great. They get me a loaner and I drop off.
They don’t even test drive it initially, just trust I have a tire balance issue. They call the day they work on it to say they think it’s fixed, all tires were out of balance. And let me know someone spun all my tires on the wheels. I let them know that was another Hyundai shops attempt to correct the excessive road force measurement. Selling dealer isn’t aware of what the road force currently is now, but insist it’s fixed. I insist they drive it before saying that, as I’m sure it was assembled with matched and balanced tires. Very rare that they are balanced wrong from the manufacturer.
Next day they don’t drive it. Day after (3rd day) they drive it and say it’s good to go. I again dig into the excess road force, and they aren’t giving me exact numbers as they claim they don’t understand it, but they said it’s all good.
I’m not saying it’s not good (haven’t picked up yet). But what would you all do if road force is exceeding what is considered normal? I remember we used 18lbs for passenger cars, 24 lbs for passenger tire SUVs, and so on.
Shop 1 said the road force was at 21 - 39 - 24 - and 23. After they worked on it. Vibration changed from 60-80 mph to only 70-75 mph.
Again I haven’t driven it but since it’s a hike to get it, trying to see anyone with tire knowledge or experience how big a deal is it IF road force is actually excessive? But drives fine.
As a tech you don’t get formal training on this stuff. Little worried of having “marginal” tires on a new car, if they’ll stay in balance over the course of their wear, etc.
