We insured our cars through AAA for years, and never had any complaints, until I got bumped in a parking lot incident. The other driver gave me expired insurance information, then turned around and filed a claim against me. I had planned on taking her to small claims court, but when I found out she filed a claim, I was desperate to talk to someone from AAA to find out what was going on and tell them DO NOT pay her! The adjuster never called me back. I did talk to several other people, told them the other driver was not insured, and faxed some information regarding the accident, but I never could get anyone on the phone who could tell me exactly what was going on. I couldn't very well file against her in small claims if my insurance company rolled and made a payout. In the end, I just threw up my hands and gave up, and resigned myself to the fact that I was going to have to get the cosmetic damage fixed myself, be thankful that the only damage was cosmetic to begin with, and not renew my policy with AAA.
I'm with Allstate now, and hopefully won't be seeing how they handle claims for a long, long time.