It would be nice to hear experiences from those who have made claims to these (and other) insurance companies -- how they were treated, whether they could use a repair facility of their own choice, whether the insurance company paid for OEM parts or only aftermarket, how often they tried to total a vehicle that was worth repairing, etc. Insurance companies are in the business to make money, and some of them can get very manipulative and difficult when you have a claim. Here are some experiences from my dealings -- not that I have had this many accidents, but have helped others through:
GEICO: You can only use these facilities. (Both I experienced were quite unpleasant to deal with -- like poor fitment of panels, clips that couldn't stay together due to stress, etc, and didn't want to hear a complaint.) Each claim raised rates by 30% even though they were relatively minor - no airbags, no structure damage, no major components.
GEICO: If you don't use this cheapest facility with boneyard parts we will total the vehicle. (Hood latch failure from salt corrosion.) This is after over a decade with them and having insured the vehicle (and another) with them since new.
ALLSTATE: Your vehicle has damage on two panels so we will total it. (Disputed this one and won.)
METLIFE: You flashed your lights so we will only pay 90% of the repair costs. (Disputed but didn't win.