problem with Honda dealership oil change.

[CKN]

That’s not true, but gee I wonder why it appears “nobody” replaced them:View attachment 234722View attachment 234723View attachment 234724View attachment 234725

All I know around here is that if you want any tradesmen to come to your home-you pay what ever they ask-if you want the work done. There is simply not enough of them.
I was referred to by my Son to a Plumber. Not the most expensive-but not the cheapest and Veteran owned. The main benefit is that you can be assured when they pull away-they are not coming back due to a workmanship issue, although they guarantee their work for a year.

 

[meep]

A buddy of mine called me out to the parking lot Thursday. His front wheel was bathed in brake fluid. Crawled under and found one front bleeder only finger tight. The other front was half-tight. The two rears looked dirty and untouched. A private shop had done the brakes, presumably fronts, 2 weeks ago. The reservoir was below 50% and after I tightened the bleeder there was air in the line. Cleacoat was flaking off the alloy wheel everywhere. I photographed the wet loose bleeder and he nursed it back to the shop.

Despite the picture, the shop would not agree the loose bleeder was at fault. After looking at his car, they concluded both front calipers were faulty. They asked him to pay cost for 2 calipers, and they ate the labor for replacement.

It was the weirdest outcome. Full caliper replacement is a full brake dis- and reassembly, and a full bleed. Had they believed his statement that I tightened the bleeder, a simple bleed and fill would have sent him on his way at much less re-work. Either they didn’t want to admit a mistake, or they were really concerned about liability.

As far as my friend was concerned, they made it right, but I couldn’t quite figure out their decision.

M

 

[Hall]

Our dealership oil was always a very different color and smell. Wonder why???

How many oil-related engine issues or failures did that dealership see on vehicles serviced routinely by them.

I don't believe any reputable carrier will contaminate products. There are tank-washing systems out there and they're not uncommon.

 

[GMBoy]

1. You can't, unfortunately, expect perfect service anymore especially with oil changes and that's why most of us do our own.
2. If the dealers is short changing on oil on every vehicle that adds up quickly on their bottom line and I bet most people never check after the change and if they do later down the road (again most never check) they will just add oil thinking it was using some.
3. it is MOBIL not Mobile

 

[GMBoy]

A buddy of mine called me out to the parking lot Thursday. His front wheel was bathed in brake fluid. Crawled under and found one front bleeder only finger tight. The other front was half-tight. The two rears looked dirty and untouched. A private shop had done the brakes, presumably fronts, 2 weeks ago. The reservoir was below 50% and after I tightened the bleeder there was air in the line. Cleacoat was flaking off the alloy wheel everywhere. I photographed the wet loose bleeder and he nursed it back to the shop.

Despite the picture, the shop would not agree the loose bleeder was at fault. After looking at his car, they concluded both front calipers were faulty. They asked him to pay cost for 2 calipers, and they ate the labor for replacement.

It was the weirdest outcome. Full caliper replacement is a full brake dis- and reassembly, and a full bleed. Had they believed his statement that I tightened the bleeder, a simple bleed and fill would have sent him on his way at much less re-work. Either they didn’t want to admit a mistake, or they were really concerned about liability.

As far as my friend was concerned, they made it right, but I couldn’t quite figure out their decision.

M

What about the wheel? I guess since they didn't accept responsibility they also didn't repair/replace the wheel. I would not have agreed to buying 2 new brake calipers! First off that was not the issue (loose bleeder was) and two - the replacement reman parts won't be as good as what was on there from the factory. This is a complete screwing of a customer!

 

[Dave Hess]

Seating here drinking my coffee. Wife had 2023 HRV oil change a week ago . Dealership. Free. I actually don’t have hardly any time till I retire. 12 hour days 6-7 days a week. I finally got around to checking behind them last night. They short changed the oil level. It’s just a tick above lower hash mark. It’s a 25 mile drive back to dealership through some thick ass traffic. So I’ll just get me a quart of Mobil 1 0w20 from Wal Mart and be done with it. I did look under the vehicle for a leak on the floor. It was dry. Y’all have a great post hurricane weekend. It’s wet here. Wardawg

It’s just a little bit of oil. I’m not surprised an error was made.

 

[PontiacHO]

How many oil-related engine issues or failures did that dealership see on vehicles serviced routinely by them.

I don't believe any reputable carrier will contaminate products. There are tank-washing systems out there and they're not uncommon.

Many. I personally replaced camshafts, short blocks, crankshafts, and pulled cylinder heads because of worn guides on engines with less than 20k. All serviced at this dealer. Your statement is fitting for a reputable bulk petroleum vendor and dealer that cares…
This groups’ main objective was to pad the bottom line. To heck with the customer…

 

[Expendable]

I'm not sure how many of you are familiar with Lean Six Sigma.

About 15 years ago it was running rampant in the company I work for, I was in a Lean class and we were tasked with improving the process of an oil change. Our last step before completing the task was to verify the oil quantity, the instructor said are you sure you need that step because you know how much oil you put in, We all said we would want it if it was our car so yes.

 

[MrkofXcellence]

I never take my truck in for tire rotations or oil changes. Too much risk for someone who doesn’t know what they’re doing. I like my wheels torqued right and I always inspect for punctures. Similarly, I like to know I have correct viscosity/quantity in the sump.

 

[Gawardawg]

I topped it off yesterday. I will admit Honda owners manual states between the marks is good. So it was. But not to my liking. Here’s how much it took to get it the high mark. To end this story.

 

[PWMDMD]

I'm not sure how many of you are familiar with Lean Six Sigma.

About 15 years ago it was running rampant in the company I work for, I was in a Lean class and we were tasked with improving the process of an oil change. Our last step before completing the task was to verify the oil quantity, the instructor said are you sure you need that step because you know how much oil you put in, We all said we would want it if it was our car so yes.

I’m a big believer is standardization and systems. At work, I basically say the same thing, the same way, and do everything in the same order, and the same way, with all the same checks and verifications even though I just watched myself do it. My rationale is when I stop doing any one of those things, I could stop doing any of those things, and everyone makes mistakes. Every now and then, my mind wonders for just a second and I think I did something that I normally always do, and I didn’t, and those checks and verifications catch it. Excellence takes constant vigilance and even that fails sometimes and then those seemingly useless checks and verifications can make all the difference.

 

[wpod]

Cheat each customer our of a half Qt of oil at every oil change and that is a couple dollars per oil change extra profit.

 

[PWMDMD]

Nobody replaced this work force-
https://www.axios.com/2021/10/29/millions-of-baby-boomers-retired-early-during-the-pandemic

Many came out of retirement once the dust settled.

 

[John105]

I may be taking it too far but letting someone else change my oil, is like going to Labcorp and noticing that the tech reused the blood tube holder. Anyone else notice? Like Ace hardware only filling propane tanks to 16.5 and calling it 20, it’s common practice. I cringe. But we can’t perform our own blood draws.

I did let BMW change my oil as it was free. I even paid for one in between. But once the car was out of free maintenance I started diy. It wouldn’t surprise me if maybe somewhere along the line they didn’t even do it. But I would mark the filter cap with extra virgin olive oil before going in (today it’s too expensive to do that). The mark was always cleaned up and traces of it showed the cap was not in the exact same spot. Maybe the techs knew of the game I was playing.

On my wife’s 2011, I caught GMC red handed not doing it on its 3rd change, and I never let a GM dealer touch it again. No idea what I’m gonna do when we get a new Tahoe. It happens to use the same oil filter so likely DIY. But no matter what anybody says, I do worry about the warranty if no records of dealer performing the changes…

 

[John105]

This is what happens when all the hard working true geniuses of the world are in their parent's basements playing video games.

Seriously once we started doing video conferences during the pandemic, it’s actually astounding how many senior execs, are sitting in a gaming chair from their home offices…I’m talking clearly 40-45 years old

 

[SammyChevelleTypeS3]

It’s a sad world we live in as far a customer service and craftsmanship goes. People don’t even double check their work. Post covid workforce sucks.

Most business owners I know and talk with tell me , still to this day.... after covid it is one of the greatest tasks now to running/owning is dealing with employees (IF) you can even find any worth hiring. While I was able to I did the majority of our Honda preventive maintenance on our cars from 1990s until just a few years ago. There of course always seemed to be something I would go to the dealership for about once every 12-18mo even if just to purchase oem supplies and to talk to my car sales and Shop/Service Manager buddies. I always saw the same technicians BUSY. Once covid happened, not even one person I knew still worked there. The biggest eye opener was that in all those 20 years or so, I never saw a technician any place in the shop unless they had tools in hand and were busy. Now the last 2-3 times going there I notice, there is a section with benches and an actual sign "Honda Tech break/smoke area!" LoL and the benches are always filled with (new, I must assume) trainees or techs they hired from someplace recently lounging around and smoking. Last time I went in it was for a OEM (warranty) bettery replacement for the wife's car. Got it home and some time later the car would not start. Nephew and I went into the garage planning to charge it up and then see what from there.... He starts to hook up battery checker before we are gonna charge it and he finds the battery post clamps are just sitting in place and were never even tightened down. I guess lucky it drove like that for a while until bumps or ??? caused it to lose contact. Thankfully the battery hold down clamp was intalled and tighetened down. Another big change was one could most always stop in early for a tire rotation or a quick oil change etc and be in and out in an hour or so. Now, NOTHING can be done same day and EVERYTHING no matter how small a job must be scheduled a week out and there is no such thing as NOT leaving the car 1-2 days anymore.

 

[John105]

Along the lines of work performed, I thought that Costco cheated on free rotations. I marked my tires with Roman numerals and found them unmoved.

I WAS WRONG.

When the tires reach a certain wear and there is only x/32” left, they no longer move them. I learned this when I went in for a rotation and they told me your tires are below 3/32” closer to 2. Then I said but in that case they are under warranty and they agreed. The tires were 60k and worn out at 43k so we got credit of 17/60 towards a new set. First time in my life.

Also, the costco near my work actually rebalances and rotates. 2x now I’ve seen the stick on weights were new when I left (all costcos put rebalance on the receipt but it seems only this costco actually does it).

 

[Dave Hess]

When my in laws purchased condo here in Colorado Springs, they drove this 2009 Pilot with them and left it with us.
So, before leaving Las Vegas on a road trip, they changed the oil in the Hond Dealership. I wanted to change oil after 5k, took me 2ft breaker bar to unscrew bolt from oil pan. I was already contemplating a scenario in which I had to change the oil pan.

Same thing happened to me when doing oil change for my brother.

 

[JeffKeryk]

I'm not sure how many of you are familiar with Lean Six Sigma.

Well known and practiced by Silicon Valley companies. Commonly taught in-house and certifications are valued.

 

[PWMDMD]

Seriously once we started doing video conferences during the pandemic, it’s actually astounding how many senior execs, are sitting in a gaming chair from their home offices…I’m talking clearly 40-45 years old

What seems like not all that long ago in dental school and residency I was in a competitive WOW raiding guild. Doing the math, that was 20 years ago. FWIW, played Fire, Frost, and Arcane Mage depending on the updates and nerfs and I was always at the top DPS.