Brand new. It wouldn’t budge empty, so filled it half way, and then full with no luck. I tried everything I could throw at it and it just laughed. My nephew showed up with a Milwaukee impact that they use it to drive lags doing bridgework. At that point, it was going to come out, or the water heater was going to be destroyed. I have a Kobalt xtr that claims 1200lbs in reverse (probably actually 1/3 of that) is true, nothing, 5 foot breaker bar and nada. I don’t know what they did at the factory but it was in there. I initially installed it in a 10 yard old heater and it took a ratchet and small breaker bar, nothing like this new one took.