I recently bought air and cabin filters for My Subaru outback
I Chose AC Delco for both items because in the past I had not issues with the quality or performance.
Well, I notice both are made in China.
The Cabin filter looks ok and came to me in factory wrapped AC Delco packaging.
The engine air filter, however, arrived in a plain white box.
The only product information was on stickers on the end flap of the box.
I have added pictures to this post.
The filter inside the box was not an AC Delco. It was stamped LUBERFINER with the Luberfiner part number. I check and it does have a cross-reference number to fit my vehicle, but it is not an AC Delco filter or part number. I bought two of these air filters and they both arrived the same, as Luberfiner filters in ACDelco marked boxes.
I tried to contact Rock auto to ask questions but their automated contact system is less than desired..It seems after inputting my information into their online questions that my situation is normal and acceptable to them. They will, however, accept a return but only if I share the shipping charges with them. Nice customer service huh? Well no thank you, I decided to keep the air filters.
Next I wrote to AC Delco through their website. I wanted to know if this was a normal situation.
They wrote back and you’d think that they didn’t even read my question or understand the situation. They referred to a warranty situation.
The next step, I actually called ACDelco. They were very nice on the phone to me; I explained the purchase and the situation. The representative told me that she was not sure so she contacted a supervisor.
The information came back that ACDelco does use Luberfiner as a contract partner. I then asked about the quality of the Luberfiner filter that was in the boxes. She says that ACDelco contract partners make the filters to ACDelco specifications so yes they are of the same quality one would expect from an actual filter marked ACDelco. How it got into the wrong box they could not explain.
Has anyone ever encountered a situation like this?
Please see attached pictures.
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