Frustrated.
Sort of purchased 4x Continental SecureContact AW for daughter-in-laws '21 Tucson. My son ordered from the closest Discount Tire 2 weeks ago. They called 2 days later and said tires were in, he made an appointment for today 6-20-26 while I'm here visiting delivering gifts from the baby shower. DT called on Thursday to confirm appointment time for today, we went accordingly. I paid for them on my Continental credit card so we get the $200 rebate. 30 minutes later the seems like shop manager says they can only find 3 of them

. He can install those 3 and we can comeback for the 4th probably Tuesday or he can "upgrade" us to the ControlContact Tour M A/S, or we can come back and do all 4 on probably Tuesday. My son said we ordered the SecureContact as we want the new all weather, not a different version, please order the tire and call me when it gets in.
I think it's misplaced somewhere in their racks or someone needed a 225-60-17, used that and didn't order the replacement. My son scheduled specifically for today since I was here to go. They were special ordered to start with since they don't stock them (yet), 20 minutes there, wait 30 minutes, 20 minutes back, now he needs to go after work this week.
Some of the sales pitches to others while we were there just frustrating to hear. The condition of some of the tires that were on vehicles coming in made the 3-4/32", 7 year old factory Primacy AS look brand new. Pretty scary actually.
We tell my wife and his wife when we get back, they both answered at the same time "you should have gotten the upgraded ones"



. That was why my son and I went and not sending his wife alone or mine. They just hear "upgrade" and presume it has to be better but then they buy only specific things when they do.
In any event, all paid for, rebate submitted, he'll have them this week, just extra hassle. My first DT experience not the best so far.