I already responded once but here's my hot off the presses update: as I type this it's ~10p MST on a Sunday evening. I had sent SnapOn an email Friday morning about a damaged puller "plug" (ie head).Well done! Everybody needs at least 1 SO ratchet. Full disclosure, I inherited most of these.
Question: Can anyone suggest the best way to get the older ones rebuilt? The 3rd from the top slips under higher load... TIA!
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Their bot at least confirmed receipt of my email nearly immediately and it said I'd have a response within 2 hours (yes, hours, not days). Well Friday came and went and I wasn't too worried.....'cause ya know...'Rona and science and stuff somehow means no one needs to work or meet obligations these days....
So, come Sunday evening at 6:25p MST Snappy responds and my replacement part is in the mail.
It should be noted I took the time in my initial email to provide my shipping address because based upon previous experience I figured they would ship it out, no further questions asked. They did. This is a big part of what you pay for with SnapOn