Car dealerships can be really dumb places. The car sales culture and BS is really obnoxious. Especially when there is a gong involved.
I work in parts for a dealer, basically on every counter and handling the BS/"situational situations." We were off in our own area prior to a fire in our body shop that wrecked our internet and electrical. I got moved into what is supposed to be the service manager's office, and I HATE it. Way too close to sales, and the service department drama. Nothing quite like described by OP, but absolutely inappropriate as in yelling, toxic drama, and just old school salesly stuff. For some reason the service drive is where blow ups and stuff happen. And then there's the frenzy over the new cars, and the salespeople constantly looking for the keys, and people grabbing keys without asking. If I hear about keys on this stupid Trail Boss one more time I am calling the locksmith. And the used cars too. We got a boatload of garbage in and the salespeople are out there making TikTok videos or whatever. Also, I will be on the phone with a customer and people will just come in and start talking to me like I'm a robot. Mind you I'm using an old school hand held office phone, it's not like I'm on a little Bluetooth thing and they can't see I'm on the phone, it is clearly obvious I am on the phone.
I am starting to throw it back through. We got some red tag sales event box, and the next salesperson I saw I was like "hey y'all need to put this red tag stuff up right now" and made them take it up front.