This. To the OP, if it bothers you that bad, record it and make the Ford hierarchy get a copy.
As noted I never use this dealer but they are local and its on a flip.
No pics of this FORD frat house?
I've seen plenty of businesses that keep the doors open in spite of their corporate culture. The real issue as a business owner for me would be lost customers for stupid reasons like a rude guy on the phone. Sure, there may be enough customers still coming in to keep the business open but even if the guy on the phone is turning off 5% of potential customers with his rude responses, that adds up. Many businesses don't know how to get out of their own way but somehow stay open.
I saw a bunch of that............well said!Car dealerships can be really dumb places. The car sales culture and BS is really obnoxious. Especially when there is a gong involved.
I work in parts for a dealer, basically on every counter and handling the BS/"situational situations." We were off in our own area prior to a fire in our body shop that wrecked our internet and electrical. I got moved into what is supposed to be the service manager's office, and I HATE it. Way too close to sales, and the service department drama. Nothing quite like described by OP, but absolutely inappropriate as in yelling, toxic drama, and just old school salesly stuff. For some reason the service drive is where blow ups and stuff happen. And then there's the frenzy over the new cars, and the salespeople constantly looking for the keys, and people grabbing keys without asking. If I hear about keys on this stupid Trail Boss one more time I am calling the locksmith. And the used cars too. We got a boatload of garbage in and the salespeople are out there making TikTok videos or whatever. Also, I will be on the phone with a customer and people will just come in and start talking to me like I'm a robot. Mind you I'm using an old school hand held office phone, it's not like I'm on a little Bluetooth thing and they can't see I'm on the phone, it is clearly obvious I am on the phone.
I am starting to throw it back through. We got some red tag sales event box, and the next salesperson I saw I was like "hey y'all need to put this red tag stuff up right now" and made them take it up front.
. I just know that my service advisors are good about upsells well at least most are. I was trying to sell a filter the other day because we are required to check everything like that no matter what work they are having done and I brought it to him like we are supposed to do so he can show the customer dude walks to the customer and leaves the filter on his desk telling them it’s dirty and they said no I was like well did you think if maybe you showed them it was dirty that they would of bought it because they aren’t just taking your word then. I don’t know that Subaru has any type of points they give customers though. And then we have the slick advisor who will just tell you to do it if it needs it and add it to the customers bill . The only thing he doesn’t do that on is batteries because they are expensive.After experiencing Lexus service, it’s hard to go back to the “peasant” class. My parents had their car at the local dealership, when I drove their loaner to get their car back it was a first-class experience all the way through. One of the local Ford dealers actually has a nice waiting room and they’ll even pay for your Lyft/Uber ride if you refuse the shuttle.
No smartphone?
Ah, Blutarsky Ford! Makes sense now.
I’m a ZIT get it!
Right in the feels with talking to me while I am on the phone. I have a 2 27" monitor setup (I bought myself) so sometimes it is hard to see me when I am on the phone. But it should be pretty obvious I am on the phone because I am talking right? Nope, they keep talking to me and then get mad at me when I am on the phone or do the "hey real quick can you tell me..." I have had some service writers in the past literally walk up to me while I am helping someone on the retail counter and say "They can wait, I need this taken care of" which they then get a nice earful from me about whoever I am helping gets my undivided attention and when I am ready to help them I will give them the same attention I am currently giving my customer in front of me. For a while we had a whole thing about who is a more important customer, service is our biggest which I fully acknowledge, but my argument is the most important customer is the one I am currently helping.Car dealerships can be really dumb places. The car sales culture and BS is really obnoxious. Especially when there is a gong involved.
I work in parts for a dealer, basically on every counter and handling the BS/"situational situations." We were off in our own area prior to a fire in our body shop that wrecked our internet and electrical. I got moved into what is supposed to be the service manager's office, and I HATE it. Way too close to sales, and the service department drama. Nothing quite like described by OP, but absolutely inappropriate as in yelling, toxic drama, and just old school salesly stuff. For some reason the service drive is where blow ups and stuff happen. And then there's the frenzy over the new cars, and the salespeople constantly looking for the keys, and people grabbing keys without asking. If I hear about keys on this stupid Trail Boss one more time I am calling the locksmith. And the used cars too. We got a boatload of garbage in and the salespeople are out there making TikTok videos or whatever. Also, I will be on the phone with a customer and people will just come in and start talking to me like I'm a robot. Mind you I'm using an old school hand held office phone, it's not like I'm on a little Bluetooth thing and they can't see I'm on the phone, it is clearly obvious I am on the phone.
I am starting to throw it back through. We got some red tag sales event box, and the next salesperson I saw I was like "hey y'all need to put this red tag stuff up right now" and made them take it up front.
O.0% financing
