Originally Posted By: aquariuscsm
Originally Posted By: danthaman1980
AZ's response: Our on-vehilce load tester is broken and our in-store load tester is on the fritz. You can take it down to O'Reilly to have it load tested.
That`s insane! Behavior like that should be grounds for instant termination. They refused to help a customer and basically said "No we`re not going to help you,go someplace else". Proper thing for them to have done was to replace your battery right there on the spot. I hope you called their corporate headquarters,and if not,definitely do so asap.
Yes, I agree it is insane. Fortunately (or unfortunately, however you want to look at it), the AZ employee that told me to go elsewhere is a female who is on the young and attractive side, and I do not wish to see her fired. But regardless, I consider it poor training and abhorrent coroporate policies that account for situations like this, and I don't wish to take it out on any one store employee.
I do plan to take it to the other AZ in town as soon as I have time - maybe they can help a customer out!