Quaker State was no real help. They just said to return it to Wal-Mart. He asked for the UPC code. I provided him with that and he said that it is 10W/30. I explained, again, that the front label says 10W/40 and asked “How do we know if the back label isn’t wrong?”. He didn’t have an answer.
My concern is what if this is a widespread problem. Shouldn’t it be corrected?
Return it with a note that it is mislabeled. If you get a chance check the other QS stock for the same thing.
Shell’s response doesn’t sound very good here. If they don’t care about it then why should we care to purchase their oil? Unfortunately, CS is a real hit and miss these days.