I just purchased a new LG washer and dryer and just found out there is an arbitration notice on certain LG appliances. Is anyone familiar with this. I understand there is an opt out if you notify them within 30 days of purchase. I am thinking of doing this. Any info on any of this. Please keep comments to info not as to what brand to purchase.
LG Arbitration notice
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Owen Lucas
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There are arbitration clauses on everything now.
What's funny is a read about this a few months ago, I guess the arbitration clause is on the box and opening it deems acceptance. Problem is, very few people open the box themselves, it's almost always the delivery crew doing so. Buyer never even sees the box!
And that's not even the real argument. The real argument is that you never see the box in store before you buy it since they're out of box display models so you have to buy it to be able to be allowed to read the box to then have a chance to see if you're forced into arbitration.
LG and Samsung make HORRIBLE appliances
Our LG W&D work fine (and the smart functions/WiFi/app connectivity is a game changer), and the previous place I lived had Samsung W&D, and it worked fine too.
I would OPT out if given the chance.
Not that I know more than this and that is you are giving up your right to sue in a court of law, so why would I want to do that?
Doesn’t make sense to willingly give up rights and some are under the misguided impression that arbitration is cheap. As with any legal matter cost it dependent on case.
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Really?
Our sixteen year old LG dryer still works perfectly.
Just replaced its counterpart, the sixteen year old LG washer, which led a hard life with kids, dogs, and of course, greasy, dirty clothes from working on cars.
A respectable service life.
We bought a new LG.
Didn’t know about this arbitration. Not sure it’s worth the effort to “opt out”. What does “opting out” do for me?
Preserve the right to sue, and spend thousands of dollars on attorneys over a $900 washing machine? Sometimes, you’re better off just cutting your losses and moving on.
Agree on the LG statement and factual data back you up.
As far as arbitration, your given the opportunity to opt out. I say do it! Simple stuff. Why let a company take away rights if you don’t need to.
Someone might not feel the same if an appliance that the manufacturer knew was defective caused a house fire and the lives of loved ones. If you didn’t opt out you gave away the right to sue with a jury trial.
At that point a panel will decide the worth of your home and worth of your loved ones and if the appliance maker even has to pay.
I’d rather go with a “jury of my peers”
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The last 5-10 years, something changed at LG and they've been churning up dumpster fire after dumpster fire. Refrigerators with compressor issues, W/D's breaking, etc. They already settled one class action lawsuit back in 2020 and are fighting for their life again.
https://www.nbcwashington.com/news/...-lawsuit-cites-lg-refrigerator-issue/3552575/
https://www.consumerreports.org/mon...9VhNBwkK8vTz0Dub5iGp1UqPaqFqxY37rIULxf9ourIis
https://www.nbcdfw.com/news/nbc-5-responds/consumers-complain-of-fridges-dying-young/3471597/
From the OP =
"I just purchased a new LG washer and dryer and just found out there is an arbitration notice on certain LG appliances. Is anyone familiar with this. I understand there is an opt out if you notify them within 30 days of purchase. I am thinking of doing this. Any info on any of this. Please keep comments to info not as to what brand to purchase."
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I was replying to Astro's post about him not being aware of declining LG quality, thank you very much. If you see his post where he asks "Really?" thats called a question.
I hadn’t heard that LG was bad, and a month ago, bought a new LG washing machine. I based that on the latest CR rankings, and on our experience with the brand. The arbitration was news to me. The “horrible appliances” was also news to me.
Back on topic, I don’t know that arbitration versus lawsuit is really that important to me.
My experience with appliances is pretty good. I had a circuit board go out on a GE microwave while it was still quite young, and they sent out a technician and repaired it under warranty. Otherwise, in the last 30 years, everything I’ve bought worked and lasted what I consider a reasonable amount of time.
But here’s a question, and I mean this sincerely, if an appliance fails, how much does it cost to go after a lawsuit? and how much does it cost to simply buy another appliance?
The only times that I’ve ever had to employ an attorney, we were quickly into five figures of expenses.
But I can get a new washing machine for $900.
Cut my losses and move on…
Back on topic, I don’t know that arbitration versus lawsuit is really that important to me.
My experience with appliances is pretty good. I had a circuit board go out on a GE microwave while it was still quite young, and they sent out a technician and repaired it under warranty. Otherwise, in the last 30 years, everything I’ve bought worked and lasted what I consider a reasonable amount of time.
But here’s a question, and I mean this sincerely, if an appliance fails, how much does it cost to go after a lawsuit? and how much does it cost to simply buy another appliance?
The only times that I’ve ever had to employ an attorney, we were quickly into five figures of expenses.
But I can get a new washing machine for $900.
Cut my losses and move on…
It's not a bad brand, they had a bad multi year run of problems on their linear compressors. Stuff happens. LG has one of the highest satisfaction levels (correction mostly in the top 3)in the industry according to CR and JD Powers.
What you are seeing is a constant regurgitation of old news, social media hysteria and law firm publishing for class action status. It's amazing how manipulative the media can be to the public. Scary....
YES, there was an issue that affected refrigerators but to give you an idea. The lack of critical thinking from some posts are this. Check two of those three links provided. They are FOUR years old involving refrigerators built as much as 10 years ago now. Yes, even repairs were problematic ... yet to put it in perspective look up JD Powers ... or CR
Here is the whole shooting match. Scroll down to the extensive charts
https://www.jdpower.com/business/press-releases/2024-us-appliance-satisfaction-study
https://www.jdpower.com/business/press-releases/2023-us-appliance-satisfaction-study
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Was LG ever successful at forcing arbitration in this manner? Just because they say something on the box or whatever, doesn’t make it a contract, unless that was already established in court that it does.
Most anything you own from any manufacturer contain arbitration stipulations.
We just are unaware of it because in general we do not sue companies that sell us products. It is when someone does they find out.
Most suits against big companies are class action.
No one, including me reads terms and conditions
https://www.consumerreports.org/mandatory-binding-arbitration/forced-arbitration-clause-for-concern/
“Studies have shown that most consumers have no idea that they've agreed to arbitration. And the incursion of arbitration into the realm of products in particular may be under the radar. Though financial services customers expect to sign user agreements, "you don't think of a washing machine as coming with a contract," says Lauren Saunders, associate director of the National Consumer Law Center, a nonprofit group.”
Many don’t know even ordering, let’s say a headboard for your bed from Wayfair contains a legal 4,600 word arbitration clause but you didn’t know it because you didn’t click and read the 4,600 word “Terms and Conditions” when ordering it on their website.
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