harthamm, it gets better. Today I pulled my car into the garage to fix all of the stuff that my dealer was too incompetent to take care of. I go to break the lugs on the front wheels so I could replace my brake pads, and I find a lug nut that looks like it's about a half inch farther out than the other three. Sure enough, it's on there locked solid - cross-threaded onto the stud. I was absolutely livid. I call up the service dept - oops, closed early! Supposed to be open till 6, decided to close at 2 today! Unbelievable. Luckily, I found a dealership in town who took me without an appointment (on a busy Sat afternoon). They replaced the whole hub in about an hour and sent the bill to the dealership that screwed it up. I think I know who I'm going to from now on. I can't wait to get the first dealer on the phone on Monday, that's all I can say.