Late arriving Cellular Bill - Am I culpable?

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Originally Posted By: SumpChump
Originally Posted By: dishdude
Don't be silly, you know it's due and there are multiple ways to get your bill. I guess you can pretend you didn't get it and forgot about it, fight tooth and nail spending hours trying to get a late fee removed...and for what? You'll just be viewed as a slow payer by the company and have nothing to show for it but a lot of time wasted on nothing. Just being practical here.


So it's not their job to successfully provide a bill to me via a metho THEY offered?! Insanity dude.
You are actually saying that I should never EXPECT a bill as a formal portion of our transaction? I should be doing "work arounds"!?

People have been beaten into submission.


It's your time. If you want to waste hours proving a point to only yourself, go ahead. No one at the company cares.
 
Originally Posted By: dishdude
Originally Posted By: SumpChump
Originally Posted By: dishdude
Don't be silly, you know it's due and there are multiple ways to get your bill. I guess you can pretend you didn't get it and forgot about it, fight tooth and nail spending hours trying to get a late fee removed...and for what? You'll just be viewed as a slow payer by the company and have nothing to show for it but a lot of time wasted on nothing. Just being practical here.


So it's not their job to successfully provide a bill to me via a metho THEY offered?! Insanity dude.
You are actually saying that I should never EXPECT a bill as a formal portion of our transaction? I should be doing "work arounds"!?

People have been beaten into submission.


It's your time. If you want to waste hours proving a point to only yourself, go ahead. No one at the company cares.


And clearly you have been beaten into submission. This is basic stuff. Service, bill, payment. It is a serious issue that people beleive that this is out of bounds to expect them to ensure the bills delivery. Heck I have to ensure payment delivery.
 
Originally Posted By: SumpChump

And clearly you have been beaten into submission. This is basic stuff. Service, bill, payment. It is a serious issue that people beleive that this is out of bounds to expect them to ensure the bills delivery. Heck I have to ensure payment delivery.


I just pick and chose my battles. Some are worth fighting, others not so much.
 
I haven't received a paper phone bill in years. I get an email saying my bill is available, then I can go online and view my bill in PDF form either on my phone or computer. I then pay my bill via their app or automated phone payment system, both of which take less time than preparing a paper payment and doesn't require me to pay for postage. If I forget to pay it, I get a reminder text message a couple days before the due date.
 
Originally Posted By: DuckRyder
I believe you will find that proof of mailing via USPS is considered "presented" legally.

The fact that the phone drone could tell you it was mailed on such and such day would seem to indicate they have proof of mailing.

And the TOS (which you agreed to) does say that doesn't it? But hey it is a (mostly) free market economy and you're free to not agree to the TOS and to refuse to accept this absurdity ... which of course means you won't have a cell service at least from that company. If enough people don't agree the company will then either change it or begin a decline.


I'm not saying it is right - but it is the way it is...



SWEET ! All I have to do is have a notary public watch me mail the payment each month and stamp a statement to that effect and then what happens .. Who cares! My records show it was sent.


Or. Wait! Does the TOS actually say they all they have to do is present it for mailing but I ACTUALLY have to get it THERE?! Wouldn't there have been a court case on something that off kilter already?

The business has LESS of a duty in the transaction than I ?

Cell service failed two hour??? Oh were sorry.
Bill never showed up??? Oh were sorry.
Your payment never got her to New Orleans due to a hurricane?? ITS OVERDUE!
 
Originally Posted By: SumpChump
Originally Posted By: dishdude
Don't be silly, you know it's due and there are multiple ways to get your bill. I guess you can pretend you didn't get it and forgot about it, fight tooth and nail spending hours trying to get a late fee removed...and for what? You'll just be viewed as a slow payer by the company and have nothing to show for it but a lot of time wasted on nothing. Just being practical here.


So it's not their job to successfully provide a bill to me via a metho THEY offered?! Insanity dude.
You are actually saying that I should never EXPECT a bill as a formal portion of our transaction? I should be doing "work arounds"!?

People have been beaten into submission.


dude. it seems you are the one taking this a bit far..
that being said, yes, they should make "every effort" to get the bill to you on time. they consider that every effort fulfilled, since they mailed you a copy, and have provided for you in the past with a number to call for customer service, and have your bill available to you on their website.

I know what my 69yr old father, who doesn't trust electronic bill payments, would do in this case....
as soon as he noted that he hadn't received the bill and it was getting close to when he normally pays it, he would drive to the local Verizon store (his provider), and tell them he hadn't received his bill yet, and it's getting close to the due date, they would then look the account up, and he would pay it there.

hopefully the "elderly neighbor" in your example would have similar wherewithal.
 
Originally Posted By: SumpChump
Originally Posted By: dishdude
Don't be silly, you know it's due and there are multiple ways to get your bill. I guess you can pretend you didn't get it and forgot about it, fight tooth and nail spending hours trying to get a late fee removed...and for what? You'll just be viewed as a slow payer by the company and have nothing to show for it but a lot of time wasted on nothing. Just being practical here.


So it's not their job to successfully provide a bill to me via a metho THEY offered?! Insanity dude.
You are actually saying that I should never EXPECT a bill as a formal portion of our transaction? I should be doing "work arounds"!?

People have been beaten into submission.

and why the heck would you insinuate that I was trying to pretend I didn't get it? I've been with them 15 years. Did I say I was somehow trying to take advantage of this? Heck I think you didn't even read the post clearly enough to see that I currently DONT have an overdue fee but instead that the mail delay now will cause it to be past due after I recieve the bill reprint and mail off payment. Read before posting dude.


Quit playing games and pay what you owe. You used their service, you agreed to their terms, you know what is due and when it is due. Anyone with a reasonable handle on their finances knows what is due and when it is due, and doesn't need an unreliable mail reminder in order to pay what is owed.

A supposed delay in the mail is not a reason for failing to pay your bills.
 
Originally Posted By: earlyre

dude. it seems you are the one taking this a bit far..


Did you mean dude or chump?
grin.gif
 
Originally Posted By: KD0AXS
I haven't received a paper phone bill in years. I get an email saying my bill is available, then I can go online and view my bill in PDF form either on my phone or computer. I then pay my bill via their app or automated phone payment system, both of which take less time than preparing a paper payment and doesn't require me to pay for postage. If I forget to pay it, I get a reminder text message a couple days before the due date.


NOT THE POINT

The point is that I selected a billon option they agree to satisfy and they didn't get it to me. Again, if their PDF came across as a foreign language coded or their server was down... You'd be agreeing with me. You'd bite my head of I you posted about it and I said something equally foolish like "c'mon man just send
In a paper check, it's not their duty to really have a functioning server"

Get real.
 
Originally Posted By: dishdude
Don't be silly, you know it's due and there are multiple ways to get your bill - even the most basic flip phone from 2005 will show your account information. I guess you can pretend you didn't get it and forgot about it, fight tooth and nail spending hours trying to get a late fee removed...and for what? You'll just be viewed as a slow payer by the company and have nothing to show for it but a lot of time wasted on nothing. Just being practical here.
Exactly. This is 2015, obviously you have an Internet connection, otherwise you wouldn't be posting here. Take 3 minutes to log in and pay your bill, it's not a big deal.

My grandmother is the only person I know who still uses checks. Seriously.

You'll drive 3 hours round trip to pay a bill? That's ridiculous. It's possible the post office just keeps screwing up.
 
Originally Posted By: dishdude
Originally Posted By: earlyre

dude. it seems you are the one taking this a bit far..


Did you mean dude or chump?
grin.gif



Truthfully , I'm not sure but I do know ther are a lot of "sheep" out there being led right allong.

"Baaa, dear company don't worry bout not putting in the right grade oil"
"Baaa, dont worry about sewing off the wrong arm"
"Baaa, don't worry about billing my family even after I'm deceased and they have called customer service five time with the death certificate proof".

No no dear company that's all MY fault.
 
Originally Posted By: Pop_Rivit
Originally Posted By: SumpChump
Originally Posted By: dishdude
Don't be silly, you know it's due and there are multiple ways to get your bill. I guess you can pretend you didn't get it and forgot about it, fight tooth and nail spending hours trying to get a late fee removed...and for what? You'll just be viewed as a slow payer by the company and have nothing to show for it but a lot of time wasted on nothing. Just being practical here.


So it's not their job to successfully provide a bill to me via a metho THEY offered?! Insanity dude.
You are actually saying that I should never EXPECT a bill as a formal portion of our transaction? I should be doing "work arounds"!?

People have been beaten into submission.


and why the heck would you insinuate that I was trying to pretend I didn't get it? I've been with them 15 years. Did I say I was somehow trying to take advantage of this? Heck I think you didn't even read the post clearly enough to see that I currently DONT have an overdue fee but instead that the mail delay now will cause it to be past due after I recieve the bill reprint and mail off payment. Read before posting dude.


Quit playing games and pay what you owe. You used their service, you agreed to their terms, you know what is due and when it is due. Anyone with a reasonable handle on their finances knows what is due and when it is due, and doesn't need an unreliable mail reminder in order to pay what is owed.

A supposed delay in the mail is not a reason for failing to pay your bills.


Man this is amazing proof of how an organized political movement with slick blame game posters can lead to persecution. I said nothing about not paying, I said nothing about trying to play games. I openly explained that I CALLED THEM and yet you beleive I am in the wrong and I am slinking around.

Wow. I didn't do anything other than be a contentious customer and contact them about their bill not making it here and you hbe passed judgement an are prepared to condemn ME.

Really dangerous mental propensities there. Man are we doomed to repeat history. A guy doesn't get a bill and honestly tries to get one... And you've already determine he's at fault.

Are the sick an unneeded burden on your healthcare premiums? Is the kid struck by a car surely probably the one at fault? No need to see if the crosswalk malfunctioned and even if it did he should have worked around it. No settlement for his family , no way.

Is anyone able to be allowed to expect ANYTHING anymore? We have to expect and be prepared to "work around" others failures, when were sick or old
Or disabled? No mercy, no expectation to truly be held of a business? Be I'll be darned if the consumer is sick, deployed, incapacitated... No mercy .. They should work around the business failure.

Seriously ? An 85 year old neighbor driving in winter an hour and a half to a retail outlet rather than the company "manning up" and sending a bill with an adjusted due date?
 
Originally Posted By: dishdude
Originally Posted By: earlyre

dude. it seems you are the one taking this a bit far..


Did you mean dude or chump?
grin.gif



I meant SumpChump.
I was attempting to use the emphatic "Dude".
as in: "dude. seriously. calm the [censored] down."

were i referring to you dishdude, i would have said dishdude.
 
Your OP stated that you don't want any posts about auto-payments, but I've got to ask: why? I have every single bill that I can on auto-pay. I usually pay credit card bills off in full every two weeks, when I get my pay check, and review auto-pay bills, like my cell phone bill, as soon as I receive the email.

The email not only reminds me to check to ensure everything looks right, but it also has the bill amount, which should look the same every month.
 
Last edited:
After reading this thread, I feel really sorry for the customer service person at the cell phone company.
 
Originally Posted By: gathermewool
Your OP stated that you don't want to any posts about auto-payments, but I've got to ask why. I have every single bill that I can on auto-pay. I usually pay credit card bills off in full every two weeks, when I get my pay check, and review auto-pay bills, like my cell phone bill, as soon as I receive the email.

The email not only reminds me to check to ensure everything looks right, but it also has the bill amount, which should look the same every month.


I really didn't want to get into paper versus paperless which gets into internet access which gets into rural versus urban which gets into economi classes which gets into politics which isn't allowed here.

BUT. Since only one poster has acknowledged the actual crux of the issue (Shouldn't a business ensure it makes it to my door as I am obligated that it makes it to their door)

LETS SPIRAL into a eventually fruitless (because of all the above litany of related societal issues) discussion of the super essential issue to all of this of... "Why don't I jest authorize them to take money out of my account ...poof!

Here goes...
I don't know your life situation so I will only speak of mine. I prefer the control and process which paper affords. Bottom line. And THAT is a choice my neighbor does not have. For him it is the way he gets his core utility bills.

So to list a few more:
1. Because the offer it. Yep, you offer to GET me a bill by paper, then it's a choice I can select and you the business should fulfill or not offer.
2. It provides me a manner with which I prefer for handling my books.
3. Because I beleive that I DECIDE when an what goes out of my account. Not a computer, not me of sound mine three months ago, not me of early onset Alzheimer's two years ago, not me who got a super convincing phishing phone call or email, not me with my nephew who "showed me how to do it" online and then whom makes bad life choices and gets into my accounts. ME today. That's who decides what leaves my account.
4. Computers make mistakes and it takes ALOT of phone calls to stop a process once it's rolling. The billing systems are like attack dogs, once there's an error and a computer records it as normal... You're word is toast. Hours of calls with the last four of your social security number please.
5. The direct deposit, which for many people get their paycheck money in from which to pay the bills, can fail falter or error. It has happenedto a family member of mine , who works for a Computer company. What then happens is all the perfectly functional auto withdrawals keep sucking at the teat of your account which no posts in default.

Bottom line.. I et paper because it's offered and I want it. See above.
And if their server should be expected to actually deliver a readable series of digits on your screen .... Then nobody's going to convince me that I don't have the right to expect readable digits on paper in my hand.
 
Originally Posted By: Cutehumor
After reading this thread, I feel really sorry for the customer service person at the cell phone company.


Yeah I was a real jerk. I called and said hi and provided my info and alerted them to a problem and asked for a duplicate bill and expressed valid concern about the due date in relation to the delayed bill stub being re-printed (time) and sent again (time)

Man was I brutal. Get a clue man. I called trying to GIVE them MONEY and you tell me I was a bad customer to deal with. You need to go to a hotel ooen the nightstand drawer and do some reading of what the Gideon's placed there. My tone of voice was pleasant on an unpleasant issue. And you talk like you have proof other wise.

She was hired to take this call. You think she's supposed to have Justin Beeber calling and blowing kisses or you "feel so bad for her". Another sign of the times your comment is.

An as long as you want to play a prejudice game.
I'm wondering if people in your circle of friends hear you say this after work, "Like wow what a brutal day at work, a guy asked me twice for extra napkins for his kids, he's just sposed to shut up and eat and leave me a tip so I can text."

We now have proof of YOUR prejudice and you can have a little spoonful of lemon juice. Hint: prejudice means pre-judgement.
 
Autopay. Autopay. Autopay.

Yes gas, water, phone, electric, even my credit card is on autopay.

Simplify life when possible and take more time to smell the roses....or go fishing!
 
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