My cellular bill has not arrived at its typical monthly point. As an intelligent customer and in good faith effort, I called them. Disclaimer: I am not posting this in hopes of being told about all of the convenient electronic automatic withdrawal
Methods of payment at my disposal. I have the right to pay and be billed on paper. Please read on to see the real crux of the issue at the bottom.
They said it was printed in Illinois on July 8th. I'm close to Illinois soil my star borders it. Here I am 10 days later with nothing. Now about a year ago our USPS processing was closed and consolidated to a center 5hours away. That has caused about 1-2 extra days in delivery time for most mail. Sometimes even three days, rarely. To get mail to a destination 220 miles it now takes 3-6 days, usually 4-5 days.
With that in mind, back to the story.
She says that she'd send a new bill.
Well we did the math and even if it gets to me in 6 days and mine gets back in 6 days.... It's past due date.
So now what? Her reply... "It's your job to pay it by the due date". I mentioned that it's their job to bill me and not really mine to seek them out and beg for a bill after 15 years of impeccable payment and credit. If there has been a change in their business environment (USPS take longer) they have to adapt or change due date goals. It was a friendly discussion and she sounded like she has had this problem
Come to her before. She closed with a sad tone of voice that it was still my responsibility.
So.. Do I really have to chase down a business to get a bill ? Is that my contractual duty? Am I legally required
to do whatever it takes to pay it? Could they set a due date 1 day after mailing and say it be paid or else?
Is there any legal or regulatory tradition that compels them to have the burden of getting the bill to me rather than me chasing and beging for a bill?
Please note that in the mean time I am going to drive the hour and a half to the nearest retail outlet to pay directly in person. But this has raised a genuine wonder in my mind. Don't they bear some responsibility to monitor and adapt to systemic changes in their supply line (USPS) ?
Methods of payment at my disposal. I have the right to pay and be billed on paper. Please read on to see the real crux of the issue at the bottom.
They said it was printed in Illinois on July 8th. I'm close to Illinois soil my star borders it. Here I am 10 days later with nothing. Now about a year ago our USPS processing was closed and consolidated to a center 5hours away. That has caused about 1-2 extra days in delivery time for most mail. Sometimes even three days, rarely. To get mail to a destination 220 miles it now takes 3-6 days, usually 4-5 days.
With that in mind, back to the story.
She says that she'd send a new bill.
Well we did the math and even if it gets to me in 6 days and mine gets back in 6 days.... It's past due date.
So now what? Her reply... "It's your job to pay it by the due date". I mentioned that it's their job to bill me and not really mine to seek them out and beg for a bill after 15 years of impeccable payment and credit. If there has been a change in their business environment (USPS take longer) they have to adapt or change due date goals. It was a friendly discussion and she sounded like she has had this problem
Come to her before. She closed with a sad tone of voice that it was still my responsibility.
So.. Do I really have to chase down a business to get a bill ? Is that my contractual duty? Am I legally required
to do whatever it takes to pay it? Could they set a due date 1 day after mailing and say it be paid or else?
Is there any legal or regulatory tradition that compels them to have the burden of getting the bill to me rather than me chasing and beging for a bill?
Please note that in the mean time I am going to drive the hour and a half to the nearest retail outlet to pay directly in person. But this has raised a genuine wonder in my mind. Don't they bear some responsibility to monitor and adapt to systemic changes in their supply line (USPS) ?
