OMG, during the height of Covid Spring 2020 I had Carvana deliver a low mileage super perfect (read on) beautiful dark blue Jeep Grand Cherokee. (2017 or 2018)
Lots of options, really nice, HK audio system if I remember correctly.
It did have one thing wrong and that was about as wide as masking tape pealed off paint on the lower side of the rear bumper, was not thrilled about it but it wasnt bad, dark blue paint and a black bumper cover and it was the lower part of the bumper, paint was just kind of pealed off no damage to the bumper. (read on *LOL*) you really had to look for it.
Anyway, took delivery, truck was perfect in every way other than that I thought.
Then I SAW IT. Some bubbling of paint along the front leading edge of the hood. I couldn't believe what I was seeing, I mean, this stuff isnt supposed to happen at all anymore, never mind a couple year old truck with less than 24,000 miles on it! On top of it, I keep my vehicles a long time and I keep them in pristine shape.
So I started researching and here we are, DOZENS of posts, about the hood issue, just like the OP issue too. How can this be in this day and age?
SO lucky for me, someone I know very well in our community is actually a Jeep Service manager, like, manages the service department. I give him a call, yup, it is an issue where the steal frame of the hood meets the aluminum top. If it's not properly sealed at the factory, corrosion and honestly I think in time it will affect almost anyone.
So he did say Jeep will REPAIR or REPLACE THE HOOD, ummm ... no, that doesnt work for me. He also told me it is not up to him or the dealer. They can not even choose which body shop. Jeep contracts with the shops, not the dealer.
He said the shop determines if the hood is repaired or replaced depending on a formula.
This was killing me, I didnt want a repainted hood and I didnt want a repaired hood, I KNOW it would come back to haunt me, so I called Carvana and had them pick the truck up and refund me the purchase price. I played it safe and bought a Chevy Traverse with Tow package, factory over size rims and tires, running boards, same year, same mileage as the Jeep and slightly less money, GM certified from a local dealer at the height of covid so I got a great price. Never looked back.
I am SHOCKED to see this still goes on, I read its been an issue for a decade on the Jeeps. It's just crazy! Any time I see a Jeep in a parking lot now I look at the front leading edge of the hood for paint bubbling, it's hit or miss, sometimes yes and sometimes no. Just the fact that it's sometimes yes means this is not some one off thing. Geez.
Ps, I did have pictures at one point think they are on another computer or I deleted them. If in the unlikely chance I have them I will post. It's an older unused computer but I have to get photos off it before the trash.