Originally Posted by kschachn
Okay, I guess I just had trouble finding those numbers listed in their actual warranty statements. I see it referenced in places but is it actually part of the official warranty?
Here is a link to all their warranties:
https://www.amsoil.com/warranty.aspx
Here is a link to the lubricants warranty PDF:
https://www.amsoil.com/lit/g1363.pdf
Quote
AMSOIL Limited Warranty - Lubricants
(for the 50 United States, the District of Columbia and Canada)
WHAT THIS WARRANTY COVERS:
AMSOIL INC. of Superior, Wisconsin ("AMSOIL" or "AMSOIL INC.") hereby warrants to the Consumer that, at the time of sale, its lubricants
are free of defective materials, design and workmanship and are fit for use according to the written recommendations of AMSOIL
and in applications for which one or more of the specifications set forth in the product data bulletins and product labels are specified.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
• AMSOIL lubricants for which AMSOIL offers a separate, specific warranty.
• AMSOIL lubricants that are not (1) packaged by AMSOIL or an authorized AMSOIL packager, and (2) sold by AMSOIL or an
authorized AMSOIL Dealer.
• AMSOIL lubricants that have been used in conjunction with any other product or additive that has not been authorized for use by
AMSOIL.
• AMSOIL lubricants contaminated after leaving the AMSOIL facilities or premises. Examples include contamination due to improper
handling, re-packaging, storage or filtration and contamination from dirty dispensing equipment.
• AMSOIL lubricants used in mechanically deficient equipment. Examples of mechanically deficient equipment include flawed or
defective equipment due to abnormal operation, negligence, abuse, previous damage or improper modification, including use of
components other than those from AMSOIL or AMSOIL aftermarket partners.
• Failure of equipment due to not following original equipment manufacturer (hereinafter, "OEM") recommendations for warranty
coverage, including lubricants, maintenance and drain intervals, prior to the first installation of AMSOIL lubricants, or any other
pre-existing condition or OEM defect unrelated to the use of AMSOIL.
• Repair or replacement of equipment because of normal wear.
• Failure of equipment when AMSOIL lubricants are not used in strict accordance with either the written recommendations of
AMSOIL or the OEM for warranty coverage. The Consumer is solely responsible for determining a product's merchantability or
fitness ("suitability") for a particular purpose and assumes all risks and liabilities when used other than in strict accordance with
either the written recommendations of AMSOIL or the OEM for warranty coverage.
• AMSOIL lubricants used in any manned aircraft or aviation application.
• AMSOIL lubricants that have been used for the purposes of racing.
• Any allegedly defective AMSOIL lubricant for which a reasonable sample has not been preserved.
• Damages if the Consumer does not send or make the parts requested available for inspection by AMSOIL or its insurer.
WHAT AMSOIL WILL DO TO CORRECT A COVERED DEFECT:
If the AMSOIL lubricant is defective in materials, design and workmanship, AMSOIL will (1) replace the defective lubricant; and (2) at the
option and cost of AMSOIL, repair or replace components damaged by the defective AMSOIL lubricant. REPAIR OR REPLACEMENT,
AS PROVIDED IN THIS PARAGRAPH, IS THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY.
WHAT IS REQUIRED TO MAKE A CLAIM:
• AMSOIL requires an eight (8) ounce representative oil sample taken from the failed equipment. Such sample must be placed into
a clean, dry container for warranty claims filed with AMSOIL.
• If there is engine damage and the vehicle is under warranty, file a warranty claim with the OEM. If the OEM denies the warranty claim,
the Consumer must provide a written copy of the OEM's warranty denial if such denial is based on use of an AMSOIL lubricant.
• Notify AMSOIL at (715) 399-8324 immediately. In the alternative, you may mail a claim notice, along with the OEM denial to
AMSOIL INC., ATTN: Technical Services, 1 AMSOIL Center, Superior, WI 54880, postmarked within 30 days of failure or alleged
defect.
• Keep the failed parts for inspection by AMSOIL, unless given to the OEM.
• Mail, at your expense, the following items to AMSOIL INC., ATTN: Technical Services, 1 AMSOIL Center, Superior, WI 54880:
- The eight (8) ounce representative oil sample (see above).
- Documentation describing the make, model and year of equipment, total accumulated miles and/or hours and duty cycle or
service environment.
- Equipment or vehicle maintenance history documentation including miles or hours at the time of AMSOIL lubricant installation,
general equipment repairs and oil analysis results if available.
- Proof of purchase for AMSOIL lubricant (if available).
- Batch number from oil container or Certificate of Analysis (if available).
- The OEM warranty denial, if applicable, and claim notice (if not previously provided).
• If your claim is approved, you will be reimbursed this mailing expense.
AFTER A CLAIM IS FILED:
• You must cooperate with the AMSOIL investigation of the claim and provide the information reasonably requested by AMSOIL.
• If your claim is paid by AMSOIL or its insurer, an attempt may be made by AMSOIL to recover those amounts from the OEM. If this
occurs, you may be asked to provide further information pertaining to the failure and must cooperate with AMSOIL or its insurer in
the recovery process.
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