Exactly. If you try to deceive them, (1) they will figure it out and (2) they aren't gonna want to work with you.
Huge Problem!! Very Important!!!
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Not quite--the logic of those unethical people is that you should only have to pay if you're a faceless corporation that already has lots of money.
we lease a ford escape and the dealer is on the ball they call the wife regular to come in for a oil change .I do it because of the oasis system
I don't see how an honest person could expect Ford to do anything in this case. The maintenance schedule is spelled out in black and white in the owner's manual.
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Well ..I'd still just go to the dealer and talk to them. They may be able to work something like a 50/50 if the service manager/dealer is receptive. You don't get that by demanding anything. It's amazing what you can do sometimes with a sincere attitude. It may accomplish nothing ..but look what Cathy Covington got done with just an earnest appeal. She had the odds against her as well.
My brother has a 2005 Ford Escape. He first got the oil changed at 600 miles. He's been changing it himself ever since then, saving the receipts for the oil and filters and writing down the date and mileage that it gets changed.
I agree with Gary. Go back with the truth and ask if they can help out in some way. Most people are compassionate and understanding if you give them a good chance.
aehaas
aehaas
I can't see how a service manager is going to be compassionate on this one.Twenty thousand and not one thing was done to this car and you want us to pay half,quarter,whatever..If paying 3,4,5 hundred bucks a month isn't enough for you to pay attention to something,maybe a 1980 something vehicle is more appropriate...
This logic is just as ridiculous. Always blaming, big business, big brother, "the man", whatever gets you no where. That's how this blame someone else culture got started. Two wrongs NEVER make a right, even if your dealing with most evil person in the world.quote:
Originally posted by brianl703:
Not quite--the logic of those unethical people is that you should only have to pay if you're a faceless corporation that already has lots of money.
-T
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Sure none of us see why he would do that. On the otherhand you may have seen someone with a flat tire that couldn't afford to even drive a car and your humanity got the better of you and you helped them out. Only the most "jammed" individual will deny anyone help ..at least anyone who presents an earnest appeal for it. That is, unless your hands are tied and can't do a thing for them. Very few of us want to emulate Pontius Pilate.
Sure, people tend to get what they deserve. Sometimes, and this requires at least the exploration into both parties humanities, you get a little relief from the pain of the lesson. Most of us are far too caught up in the "self determination" of our lives. Naturally one should be your own good shepherd ..but there will be times when GOOD WILL will be the only thing that is between you and hardship.
I recommend dispencing as much of it as possible at all times.
That was the best lesson that my parents taught me. When I needed glasses ..she found a doctor who would accept $2 a week for payment. When I needed arch supports ..she found one that would accept $1/week. They were poor ..but not "low lifes". They retained their dignity in spite of it and never felt ashamed to seek GOOD WILL in others. They also freely gave it when earnestly asked.
Sure, people tend to get what they deserve. Sometimes, and this requires at least the exploration into both parties humanities, you get a little relief from the pain of the lesson. Most of us are far too caught up in the "self determination" of our lives. Naturally one should be your own good shepherd ..but there will be times when GOOD WILL will be the only thing that is between you and hardship.
I recommend dispencing as much of it as possible at all times.
That was the best lesson that my parents taught me. When I needed glasses ..she found a doctor who would accept $2 a week for payment. When I needed arch supports ..she found one that would accept $1/week. They were poor ..but not "low lifes". They retained their dignity in spite of it and never felt ashamed to seek GOOD WILL in others. They also freely gave it when earnestly asked.
If I were the service manager AND if the person were honest about what happened, I'd see if I could get him the replacement engine at cost or at a discount compared to the normal list price.
Gary what are you trying to say? Are saying this person is so poor they can't afford the repair? Paying for a doctors visit is a little different then paying for a repair to a vehicle for damage you caused. I don't know a lot of people who are this hard off and drive two year old $30,000 vehicles.
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What I'm trying to say is that instead of trying to beat the system or coerce/bully/rant/con your way out the jam your in ....just ask for help. No matter who this happened to it would be a strain on finances. For some households it would cripple them. So ..you simply ask, "Is there anything you can do to ease my burden? I have, through my oversight (ignorance, negligence, idiocy), found myself in a real jam here. I'm kinda at a loss of what to do. Can you do anything to help me out?"
Now the guy could easily say "Look you jerk, you made your bed now sleep in it!" and tell him $5000 or hit the pike.
..on the otherhand, if approached in that manner how would you react?? Speaking only for myself ..given the demeanor of the individual.. I would actually go to the trouble of seeing what rabbits I could pull out of the hat (silver bullets, get out of jail free cards, good will markers to be called in) to put them to good use for someone who I may feel is worth it.
btw- My parents also found a used car dealer that would keep them in transportation for $10/week and a mechanic that would run a tab for the same amount. Pay day was "Let's go for a ride!" day as we went to all the various creditors. Most ended up being ..let's see ..not friends per se` ..but quite comfortably friendly.
Now the guy could easily say "Look you jerk, you made your bed now sleep in it!" and tell him $5000 or hit the pike.
..on the otherhand, if approached in that manner how would you react?? Speaking only for myself ..given the demeanor of the individual.. I would actually go to the trouble of seeing what rabbits I could pull out of the hat (silver bullets, get out of jail free cards, good will markers to be called in) to put them to good use for someone who I may feel is worth it.
btw- My parents also found a used car dealer that would keep them in transportation for $10/week and a mechanic that would run a tab for the same amount. Pay day was "Let's go for a ride!" day as we went to all the various creditors. Most ended up being ..let's see ..not friends per se` ..but quite comfortably friendly.
Agree with Gary Allan and just tell the Service manger exactly what transpired. They are going to have to replace the engine anyway. And the vehicle is still on lease so they will have to pay for the rest of the lease plus the remaining cost of the vehicle. If they work with the dealer than maybe the dealer will cut them a better deal. The dealer could also just say pay for the remainder of the lease and also the price of the vehicle then put in another motor and sell it used.
Well, first, BMW and a few other manufacturer's offer free maintenance for a period of time. These free maintenance plans have nothing to do with the lease. I've owned and leased BMWs and the free maintenance was the same. I've leaesed BMWs, Acuras and Toyotas and they all require you to maintain your car. No one but the leasee has responsibility for performing the maintenance.quote:
Originally posted by oldman:
Since the Explorer was a lease what was the dealer doing for over two years when the vehicle never came in for serviceIsn't that a part of the lease program? I hear BMW lease deals that provide free maintenance. Maybe that was overlooked. Either way they are going to have to pay for a new engine unless they can prove maintenance was performed. I would call the dealer and tell the truth and hopefully they will work with you.
Jack
I would honestly like to know what She/They were thinking. Did they think they could get away with not serviceing the car for the duration of their ownership? Had they never seen Jiffy Lube or motor oil in Department stores and wondered 'what is that all about?'
For what it is worth, Back in 1980 my sister bought a new Mazda GLC, the same day the car had it's first OC, she started the car but the oil light would not go out, she did not know the possible implications of this, and seeing as it was 9.30 at night and dark, she decided to drive home and tell her husband. She made about Three miles before the car ground to a halt, She called her husband to come out and pick her up and he arranged to have the car Towed to the Dealership.
Now this was the first year the GLC was Front wheel Drive, but the tow truck did not know this, the car was picked up by the rear and seeng as the transmission was in park, when he pulled away additional damage was done to the car.
Anyway, the result of all this, What did Mazda do.. ZIPPO! NOTHING! other than 25% on new parts.
The oil drain plug that was missing, but MUST have been in the oil pan when the car left the dealership (Perhaps a Vandal removed it?) She should not have driven the car with the oil warning light on (as it says in the hand book) and if the Tow Truck company damaged the transmission, talk to them about compensation.
Hard lines , but a lessen was learned.
For what it is worth, Back in 1980 my sister bought a new Mazda GLC, the same day the car had it's first OC, she started the car but the oil light would not go out, she did not know the possible implications of this, and seeing as it was 9.30 at night and dark, she decided to drive home and tell her husband. She made about Three miles before the car ground to a halt, She called her husband to come out and pick her up and he arranged to have the car Towed to the Dealership.
Now this was the first year the GLC was Front wheel Drive, but the tow truck did not know this, the car was picked up by the rear and seeng as the transmission was in park, when he pulled away additional damage was done to the car.
Anyway, the result of all this, What did Mazda do.. ZIPPO! NOTHING! other than 25% on new parts.
The oil drain plug that was missing, but MUST have been in the oil pan when the car left the dealership (Perhaps a Vandal removed it?) She should not have driven the car with the oil warning light on (as it says in the hand book) and if the Tow Truck company damaged the transmission, talk to them about compensation.
Hard lines , but a lessen was learned.
joatman-I agree the leasee has the obligation to maintain the vehicle. But doesn't the dealer worry about what shape the vehicle is in when they get it back when the lease if over? My wife had an Acura a few years ago and we still get a letter every three months with maintenance offers. Seems like a few free oil changes from the dealer would be good business. But I guess some people are too busy to take the vehicle in for service.
Ford will not support the dealer in this case. Any repair will either come out of the dealer's or lessee's pocket. And I can't really see the dealer laying out one penny of their money to help someone who was not intelligent enough or just didn't care enough to read the owner's manual and lease contract. I believe the lessee's responsibility is in black and white in the contract.
Pay up and learn a lesson. The dealer may cut you a break on parts if it doesn't cost them out of their pocket. As suggested be nice and humble with the dealer and admit your "mistake".
I was having my truck serviced at the Ford dealer when an Explorer was towed in with a blown engine. The lessee rode in the tow truck. The lessee when ballistic at the service manger and demanded that they repair the Explorer under warranty and give him one free to use in the meantime. They brought it into the service bay and found no oil on the dipstick and opened the drain plug and nothing came out. They dropped the oil pan and found nothing but sludge/tar. And son of a gun the grey factory oil filter was still on. The mileage was in the 20,000+ range. The lessee swore that he had it serviced regularly but had no records
. They whacked him with the full cost of engine repair, which they were entitled to do. I'm sure his attitude didn't help him
. Live and learn
.
Whimsey
Pay up and learn a lesson. The dealer may cut you a break on parts if it doesn't cost them out of their pocket. As suggested be nice and humble with the dealer and admit your "mistake".
I was having my truck serviced at the Ford dealer when an Explorer was towed in with a blown engine. The lessee rode in the tow truck. The lessee when ballistic at the service manger and demanded that they repair the Explorer under warranty and give him one free to use in the meantime. They brought it into the service bay and found no oil on the dipstick and opened the drain plug and nothing came out. They dropped the oil pan and found nothing but sludge/tar. And son of a gun the grey factory oil filter was still on. The mileage was in the 20,000+ range. The lessee swore that he had it serviced regularly but had no records
Whimsey
I don't get the last part about adding oil, but not changing the filter? Does the engine now operate?
Is it not the onus of the owner to return the vehicle basically in operating condition? Well, if the customer and/or his/her mechanic can fix it, is it still acceptable for return after the lease?
I agree with the sentiments about dealers having some more responsibility in maintenance of leased vehicles. Leases rub me the wrong way in the first place. You're simply "renting" the car and in actuality the dealership is the real 'owner'...yet, you're supposed to provide full maintenance on their vehicle at your expense...and then return it as you do a rental? Some scam....
Is it not the onus of the owner to return the vehicle basically in operating condition? Well, if the customer and/or his/her mechanic can fix it, is it still acceptable for return after the lease?
I agree with the sentiments about dealers having some more responsibility in maintenance of leased vehicles. Leases rub me the wrong way in the first place. You're simply "renting" the car and in actuality the dealership is the real 'owner'...yet, you're supposed to provide full maintenance on their vehicle at your expense...and then return it as you do a rental? Some scam....
The engine locked up.
Correct me if I'm wrong here, but as I understand it:
The intention was to fool the dealer into thinking that the reason the engine locked up was not because it ran out of oil, so that it would be replaced under warranty. So oil was added to the engine.
But the filter wasn't replaced, Ford uses a special filter from the factory, the presence of which would tell the dealer that the oil had never been changed.
So the question was "Will replacing the filter fool the dealership into giving this person a warranty repair?"
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