How Honda is screwing me.

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I have the 07 Accord and it had peeling paint on the fender behind the headlight. I let the dealer do a touch-up job, and the paint did not stick, so I told them to spray the fender.

Car came back mauled from the shop process and poor unmatched paint (red). When I brought it in for the work, I had my CF hood on the car so they are blaming the miss-matched red on the fact my black hood was installed. I have the red oem hood back on now and it does dramatize how bad the match is because they (could) not "blend" the hood. (you know, 2 different colours on the same panel)

Well, the match is so bad you CAN see the "blending" they did on my door....car does not match rear to front, nor does their paint match any of the car at all. It looks like a Clown Car. So, the dealer blames ME for their bad work! I had a sit-down w/everyone from Honda reps, dealer svc manager, body shop VP. Nobody claims the paint matches, just they they are jogging through excuses (including me "buffing", the rest of the car's paint, lol) to screw me.

I really don't care how lousy a shop they wish to run in terms of fixing up used car lot vehicles and insurance jobs, but this is a warranty repair...it should be their best work, done to MY satisfaction...resembling the factory line work is a good standard. Instead, I got some shop class project grade work I'd give a "D". Honda told me it's between the dealership and me. I'm like "what"?, I'm still waiting for my car to be repaired PROPERLY!

I'm not crazy, my experts think it's a bad match. My only recourse now is court at a DJ. I'll pump up the estimate to $900 or so. Any other tips you want to pass along? I don't think their CF hood excuse hold merit. Part of the job is to match paint, the hood is irrelavent, just making their poor work more apparent. If I lose at DJ, I'll drag Honda to Common Pleas Court along with the dealer bodyshop. I just want some feedback and catch phrases for court. grr. btw- I'm super-nice to everyone involved and maintain that I won't yell and make 100 phone calls about this, just drag them to court.
 
Try giving those local news stations with the consumer satisfaction things a call. Make the place look bad and maybe they will start caring.
 
It is time for an attorney. There is no excuse for the paint to peel in the first place. The complete fender should have been painted to start with to Honda specs. PERIOD.
 
I'm going Pro-se for the 1st round. Nothing stings an atty like loosing to an amatuer.
 
Some Hondas are known for not having the best paint quality.

Can you post some pictures.
 
If the value of the paint job + service is less than the limit of your state's small claim court that is easy recourse and you don't have to pay attorneys fees.

Most of the time as soon as you file the legal paperwork for small claims court and have it served the defendant will be more than willing to work with you.
 
At my dealer we use a body shop that does cars for Hot Rod and PHR magazines for our warranty work. They have a reputation to uphold and therefore their jobs are some of the best I've ever seen.
 
Get the TV station and the newspaper to help you get the word out to the public and the dealership will pay attention. Sales are down and they can not afford to lose customers. Then go to court. They are counting on you to accept their decision.
 
On my Subaru (when it was hit by the semi) they had to replace the left rear door, hatch (rear liftgate) and bumper. Fix the sheet metal on the left rear fender. The paint is perfect. (light tan (sand silver) color)

They had to blend slightly into the left front door but I can not tell in ANY light where they started or ended.

The real place you would see is the right side where the bumper meets with the original metal. I can not tell any difference.

According to the body shop guys, this color is pretty hard to match. It's not red (they said Red and black is easier(I thought both were the hardest to match, they said white is worst) but it sounds like you are dealing with clowns.

Honda saying it is between you and the stealership is B S. Honda is the bottom line.

What I would do is;

Go to 3 body shops that you KNOW can do the job. Get estimates.

Contact Honda and let them know of your findings, ask them for the address to send copies of the estimates (tell them you are sending them certified mail per your lawyer) and you'll expect a check with in 10 business days of receipt of the average since they will not fix the damage they have caused on your vehicle.

You'll also expect $40 a day rent-a-car for the duration of lost of use of your vehicle while it is being repaired.

At this point, they will prob want to start talking to you. If they say pound sand, time for a lawyer and take them out.

I doubt they will go that far since if they do go to court, it will be a quick case. Any body shop guy will be an excellent witness plus the car out in the parking lot of the court will allow the judge to see how much Honda is guilty.

Stay away from the Stealership and let them know (call the GM) that word of mouth is the best advertising they can get. It cost them nothing.

It also can be the gift that keeps giving. Negative advertising spreads much quicker and stays in peoples minds MUCH longer that positive.

Good luck! Bill
 
Actually, if its a metallic of any kind, its almost impossible to match as the flake size AND concentration would have to be perfect.

White is the easiest color to match. Any non metallic color is easy as it has a set formula to make and mix.

My only question is why would you have a carbon fiber hood on ANY Accord let alone a relatively new '07? Im playing devils advocate here so bear with me. If I were the dealership, I would look at your car and say Hmmmpph.. he doesn't care what his car
looks like if he is willing to put that hood on there.

As far as I can recall, paint is not part of the warranty is it?
 
TV will blow you off; watch the local news, every other advertiser is a car dealer. You can try but watch them edit it to make you look like a crank.
 
We have "7" On Your Side, Shame on you, and a few other TV stations that try and help if they feel there is merit in it for them, and the story is newsworthy. Sometimes the TV station will call the Dealership and question them, I doubt they'll send a camera crew.

Consumer Affairs and the BBB are a bunch of [censored]. They'll send the dealership a form to fill out, then report back to you saying some [censored] story about how the dealer fixed the job, and you're being unreasonable or something along those lines.

The best thing to do is small claims court, get estimates, and if possible the testimony of an expert. The expert testimony is the key, a pro stating how they F..cked up the job, and what needs to be done to fix it, along with the cost. If you can get this expert to come with you to court you'll be tough to beat. HTH
 
They know they have paint problems due to their new "quicker, cheaper, one stage prime/paint" process. The way they repaired the fender and the way the rest of thew car was painted is a dramatically different process. That still does not mean that can't spray, observe, adjust and respray, theyre just being lazy and cheap. Dont settle for that at all, you're the one who has to drive the clown car not them!
 
You've said you sat down with Honda Reps, but have you called AHM and established a case #? A dealer and especially a dealer body shop can say and do what ever they want unfortunately. They are not Honda, just an independently owned and operated business. American Honda Motors is who needs to rectify this at this point.

Joel
 
Last edited:
Originally Posted By: peterdaniel
Actually, if its a metallic of any kind, its almost impossible to match as the flake size AND concentration would have to be perfect.




But that is why you have specialty body shops - people who can and do make it right, despite needing to spend the extra time to get it just right.
 
I would like a Delta E reading from the oem color to the match then we will go from their. Second how many variance colors if any to the oem spec. if any.
 
A good paint guy can do a good job with the paint work. It's a matter of how much the dealership is willing to pay. Really a sad state of affairs, paying top dollar for a car and wanting it to look the way it's supposed to isn't really asking for much. Shame everything has to be a hassle when it comes to dealers. Little things like this leave long lasting memories. I'd make it a point to let as many people know how you've been treated. CS can make or break a business. In a [censored] economy a business needs all the positive referrals it can get.
 
Yeah, I wanted to know if there is a scanner I can get actual numbers from, making it less subjective.
 
I had the CF hood on from how many stone chips the original hood sustained. It actually looks nice since the red fenders wrap down the front along w/the black hood.

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