First minute of the video
That's beyond ridiculous
I wonder what American Honda would have to say about this?
Honda dealer won't do business with Ivan @ PHAD anymore
- Thread starter michaelluscher
- Start date
First minute of the video
That's beyond ridiculous
I wonder what American Honda would have to say about this?
Thats a Honda dealer I would never do business with. Probably a crook anyway. The dealer is just butt-hurt. LOL
- Joined
- Nov 29, 2021
- Messages
- 5,383
Ivan is absolutely someone I would take a car with a hard to do the diagnosis issue to.
I wonder what will happen when Honda Corporate hears, which is almost a guarantee.. I have to watch this video!
Ivan is one of the few YouTube channels I find that their content is actual real stuff and not some manufactured story as I have encountered with other YouTubers.
I wonder what will happen when Honda Corporate hears, which is almost a guarantee.. I have to watch this video!
Ivan is one of the few YouTube channels I find that their content is actual real stuff and not some manufactured story as I have encountered with other YouTubers.
I tweeted @Honda
I doubt I'll hear back, but let's make some noise
Now doxxing is never the answer, however he's talking about a Honda dealer near where he's based in State College, PA
It probably isn't too hard to determine what Honda dealer that is
- Joined
- Nov 29, 2021
- Messages
- 5,383
I actually watched the video where he described where the dealer did everything they could including basically making stuff up on a spot to deny him the battery warranty, they were just flat out not going to do it no matter what he did.. so probably after he physically left the business, the managers probably did that.
Reaffirms why I am how I am on just buying batteries and not expecting any kind of warranty to be honored, they are too interested in saying it is your fault than to provide a new battery. Welcome to business in 2022.
Petty action from a juvenile dealership. There will be a response, as Ivan has credibility.
I don't really know the specifics of the "battery warranty" but it sounds like this Youtuber made some noise that the dealer didn't appreciate and their was response was to sever the business relationship.
Makes sense to me. If I did business with someone and they bashed me on their Youtube channel I would cease doing business with that person. IMO the dealer will not notice even a small blip in revenue.
Makes sense to me. If I did business with someone and they bashed me on their Youtube channel I would cease doing business with that person. IMO the dealer will not notice even a small blip in revenue.
The only thing I've ever purchased from a dealer parts department are dealer-only parts.
There is no reason to overpay for a Clarios battery when you can get the same thing at Costco or Walmart.
There is no reason to overpay for a Clarios battery when you can get the same thing at Costco or Walmart.
His customer bought the battery and later brought it to him for a problem. Ivan determined the battery was bad, the customer had the receipt indicating it was still under warranty.... He did the right thing and had them attempt a warranty exchange vs just selling them a new battery.
Couple of points:
The warranty likely does not transfer to the next owner.
The car may have been overcharging and damaged the battery.
So, I understand the dealer's hesitation. Standard warranty stuff IMO. The Youtubers tone in the video implies a certain level of indignation as well. He likely knows very well that the warranty is non-transferable.
I also understand how threatening the dealer with your subscriber count could chill the conversation immediately. "I have 100k+ subscribers." "I was going to buy a car but now I wont."
The warranty likely does not transfer to the next owner.
The car may have been overcharging and damaged the battery.
So, I understand the dealer's hesitation. Standard warranty stuff IMO. The Youtubers tone in the video implies a certain level of indignation as well. He likely knows very well that the warranty is non-transferable.
I also understand how threatening the dealer with your subscriber count could chill the conversation immediately. "I have 100k+ subscribers." "I was going to buy a car but now I wont."
In the video he states that the battery was replaced before the current owner bought the car.
His customer didn't purchase the battery, The previous owner of the vehicle did.
Never crossed my mind to get a battery warranted that I myself didn't buy.
Never crossed my mind to get a battery warranted that I myself didn't buy.
I know the story. Doesn't change the fact that buying a battery at the dealer gets you jerked around when you try to warranty a battery from them, and that said battery is no better than what you'd get elsewhere.
Something about the guy's tone in the video tells me he knew this. If he's the expert he presents himself as, he should know it.
He wanted a freebie, didn't get it, and turned to his platform.
I ask: why did he use crappy parts-store terminals and reinstall the bad battery? Did the parts store that had the terminals not have a new battery that fit? Could the customer not afford a new battery and new replacement cable? Did this lead to the attempted freebie?
Sorry, I didn't remember that part. It would be odd, or at least uncommon, for a later owner to try and claim battery warranty. I agree that warranties rarely transfer.
As long as you have the receipt Wal-Mart will warranty a battery. Doesn't matter if you are the original owner or not.
Not sure why the mechanic got involved involved in the first place.....Other than to coerce the dealer to replace the battery by throwing around his Youtube status.
If the dealer would've replaced it "No questions asked", There's a good chance it would be charged back for nothing else other than poor documentation as the vehicle wasn't present & the charging system wasn't checked by the dealer.
Like I stated earlier....Never thought to pursue warranty on a battery I didn't purchase, Seems like common sense/knowledge to me.
I've only been involved in warranty disputes a couple times as a mechanic.....They were over BIG TICKET items, One was a Mopar Performance crate engine & the other was a GM Performance crate transmission. Wouldn't even consider wasting an ounce of my time over a $100 battery.
Again, having the receipt is the unusual part, especially after the vehicle has been sold. Yes, some people leave relevant receipts in the glove box, etc but most people don't. Then, how many new owners go through those receipts ? Even less. It was an uncommon situation. Some warranties do transfer between owners, some do not. Maybe Honda's doesn't ? End of story if that's the case.
