Honda dealer won't do business with Ivan @ PHAD anymore

People like to shoot themselves in the foot when in business. This dealer seems to be no exception. Money lost by not selling parts to a mechanic.

I always buy my batteries at AAP, those guys take care of local mechanics.
 
Fabulous50s said:
People like to shoot themselves in the foot when in business. This dealer seems to be no exception. Money lost by not selling parts to a mechanic.

I always buy my batteries at AAP, those guys take care of local mechanics.
Click to expand...

It took the mechanic 6 months to find out he was black listed, He had another shop get the part from the same dealer, The dealer didn't loose squat!

Sounds like both parties were equally petty in this situation. As a business owner & a consumer....I tend to look at things from both perspectives.
 
my mom had a 2011 CRV. it would not start a couple of times and i looked at the battery. i noticed its a 100 month replacement and the date on it showed it was 4 years old. I told her to take it to the dealer she goes to and have them check out the car.

She takes it down there and they tell her her battery is bad. she calls me to tell me how much its going to cost. Cost? i asked her to let me speak to the service guy. i told him its still under warranty . he said the battery is not longer under warranty. i told him that its a 100 month battery and it should be and to go look at the battery. He put me on hold, and then came back and asked me where we got the battery. i said at your dealership probably and my mom goes nowhere else. he could not find a record of it being replaced.

So after some discussion on how many hondas we have bought , he decided to warranty it. big deal, it still cost us $125 dollars to get a new one installed . regular price for a new battery installed was around 190 and i recall he said that the new battery only has the remainder of the original battery warranty and not a new 100 month warranty.

after this experience , every honda we owned after this when the battery goes bad like clockwork around 36-40 months i just go to costco and buy a new one. i can basically buy 2 costco batteries for the price of one honda these days.
 
Hall said:
Again, having the receipt is the unusual part, especially after the vehicle has been sold. Yes, some people leave relevant receipts in the glove box, etc but most people don't. Then, how many new owners go through those receipts ? Even less. It was an uncommon situation. Some warranties do transfer between owners, some do not. Maybe Honda's doesn't ? End of story if that's the case.
Click to expand...
All their 12V battery warranty states is the following:

“This warranty, unless changed by American Honda in a document provided to you prior to your purchase of a replacement
12-volt battery for your 2022 vehicle, applies only to replacement batteries (other than Hybrid Powertrain System batteries) purchased from an authorized Honda automobile dealer in the United States, Puerto Rico,
the U.S. Virgin Islands, Guam, and the Commonwealth of the Northern Mariana Islands.

Time Period
Replacement 12-volt batteries are covered for a 100-month (8 years and 4 months) limited warranty.

Warranty Coverage
During the first 36 months (3 years) of service, a defective replacement 12-volt battery will be replaced at no cost for the battery, labor, or installation.

For the remaining 64 months (5 years and 4 months), you will receive a credit toward the purchase of the 12-volt battery. This credit is based on the then-current retail price:
• Months37to45:60%
• Months46to55:50%
• Months56to65:40%
• Months66to75:30%
• Months76to85:20%
• Months86to95:10%
• Months96to100:5%

The 12-volt battery is warranted for the time remaining in the 100 months of the Replacement 12-volt Battery Limited Warranty. No cash reimbursement will be made. You are responsible for the labor or installation charges.”

So worst case they don’t get a “free” but rather prorated replacement, but I think the dealer is in the wrong here since there is absolutely zero mention of the warranty not being transferable and it clearly leaking acid all over the place.
 
Not that it's related, but my local Honda dealership held my keys and registration (for a trade in) hostage for a long time while I insisted I changed my mind and didn't want to buy a car from them. I've never been back, not even for parts for other peoples Hondas.
 
clinebarger said:
It took the mechanic 6 months to find out he was black listed, He had another shop get the part from the same dealer, The dealer didn't loose squat!
Click to expand...
I have a feeling that if he walked in as a "cash" customer and asked for the same part, it wouldn't have been an issue either. Sure, he wouldn't get his shop discount, whatever that might be, but he just passes on the cost to the customer anyway.
 
dishdude said:
I think this guy is a few fries short of a happy meal.
Click to expand...
As I recall, he's quite the opposite. He's an extremely intelligent and much of it he's able to apply to automotive repair. Here's his bio.
  • Bachelor's Degree in Engineering Physics (with a minor in Mechanical Engineering) at Cornell University
  • Materials Science graduate program at Penn State University
  • published a scientific paper
I doubt he survives off his YouTube channel like some folks are able to.
 
clinebarger said:
It took the mechanic 6 months to find out he was black listed, He had another shop get the part from the same dealer, The dealer didn't loose squat!

Sounds like both parties were equally petty in this situation. As a business owner & a consumer....I tend to look at things from both perspectives.
Click to expand...
I agree. I'm a business owner as well. Black listing is generally only done for non-payment and ding dings who want stuff warranted which shouldn't be. Batteries are kind of a gray area for warranty. But if a guy did lots of business with me I'd eat a battery if I thought it was the right thing to do.

Possibly more to the story it would seem.
 
Fabulous50s said:
Black listing is generally only done for non-payment and ding dings who want stuff warranted....
Click to expand...
and in today's climate, negative internet exposure (reviews, etc). It seems to happen fairly often where a customer and a business has a dispute and the customer leaves negative reviews on Google, Facebook, Yelp, etc. Businesses often negotiate with "we'll fix it if you remove the review". In this case, the video is still up but ironically, that Ivan guy never named the dealership (there's a Bobby Rahal Honda in State College PA though).
 
Back in the 90s I bought a battery from....gulp...VIP locally. Battery wouldn't hold a charge after a week. Would charge it up and even when disconnected voltage would drop to sub 12v in 24 hours....classic shorted cell.

Took it back but didn't have my origional sales slip. My grandmother drove me, I was 14, paud cash. Well they wouldn't exchange the battery even though the counter guy remembered me. I actually think the slip had blown away in the wind.

Never have done any more business with VIP. Not that theor parts are any good, buy a 14 year old didn't know that.
 
I will say I think if it was as open and shut as 'warranty is not transferable' the dealer would have come straight out and provided docs to show that which would have ended this in 5 mins. Seems the warranty as posted above doesn't really seem to point out its non-transferable so that may not be a thing, then they went down a rabbit hole of excuses after excuses to deny the warranty.

I will say the DYKWIA of the YouTuber probably didn't help things and only incensed the dealer staff enough to blacklist him. He probably would have gotten more traction saying he will be looking elsewhere for his Honda parts (that is if there were additional Honda dealers convenient to him).

Two wrongs clearly did not make a right here.
 
I'm one of those people that keep every receipt for parts that I buy. All of our vehicles have their own folders for receipts and paperwork. O'reilly's probably hates me for all of the lifetime parts I've had warrantied over the years.
 
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