"Helped" at Home Depot Today

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Originally Posted By: Stewart Fan
What a bunch of whiners. You complain about not enough employees,then you turn around and complain about too many employees.

Its obvious most of you never worked retail. You'll have one customer that needs to be led by the hand and treated like royalty and still won't be happy.

The next person you try to help,might just rip your head off if you even bother to ask them if they need anything.

Its easy to sit behind your keyboard and biatch about retail employees though.





I wasn't going to reply, but I just had an incredible insight. I glanced over at your user name and thought, "that's a NASCAR reference, right? Doesn't HD have its logo one one of their cars?" I entered "tony stewart" into Google Images and ... BINGO. Stewart Fan, I think you might be a little biased on this topic.
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Home Depot is on my "I will never go there again, even with a gun to my head" list.

Worst customer service ever.
 
"My local HD has 4 self-checkout lanes and one regular register manned by a human cashier for masochists. I can walk around 15 minutes inside the store and not see one orange shirt that's helping customers. "

----------------------------------------------------------------------------

mori's experience mirrors mine.
 
"The Home Depot -- where the right and the left coast meet." ™®©

That could be a new advertising slogan!
 
Quote:
Here in TN, it's amazing how many folks ask "can I help you" at Home Depot or Lowe's.


Thats probably cause Spring Hill, TN is not as hetic as a big city where if you ask an employee a question.... they will just tell you to read the instructions on the box and walk away. Maybe its the southern hospitality that employees willingly talk to customers.
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I was at a Food Lion in South Carolina a few years back and I was shocked when every employee said "Good Morning" to me as I walked through the store shopping.
shocked2.gif
And they were sincere about their greeting.
 
Originally Posted By: Stewart Fan
What a bunch of whiners. You complain about not enough employees,then you turn around and complain about too many employees.

Its obvious most of you never worked retail. You'll have one customer that needs to be led by the hand and treated like royalty and still won't be happy.

The next person you try to help,might just rip your head off if you even bother to ask them if they need anything.

Its easy to sit behind your keyboard and biatch about retail employees though.


For some reason my local Ace, OSH, and Do it Best hardware stores are able to find the right balance and don't employ worthless people.
 
Originally Posted By: calvin1
I went to Home Depot to get some hardware today. They must have some new customer service initiative from the corporate brain trust because I had SIX different people ask me if I needed any help. ... Either way, badgering isn't service, but it's a start.

Maybe I'll know in a year whether this is just flavor of the month or a permanent shift; that's how long I can usually go between HD visits.


I had that experience one day. The entire place was swarming with people. The first aisle (lightbulbs) had five or six clerks just waiting to pounce. They must have pulled them in from the whole district, as I know that store doesn't have that kind of staff.

After being questioned every twenty seconds for five minutes, I thought I would take advantage of their offers, so I ask them if they had the nine inch, double circline fluorescent bulb I was looking at in any shade but cool-white. The answer I got confirmed my suspicions that they weren't really that interested in helping.

Staffing was down to the normal level the next day.
 
I was at HD over the weekend and ended up chatting to an old gent working in the garden dept as a second job, he started talking about the former CEO that apparently just left and how the new CEO was more about getting back to customer service. Sounded like a recent change of management. I thought I caught that the former CEO went to head up - wait for it - Chrysler. Don't know if it is true or I misheard.
 
Originally Posted By: jmac
I was at HD over the weekend and ended up chatting to an old gent working in the garden dept as a second job, he started talking about the former CEO that apparently just left and how the new CEO was more about getting back to customer service. Sounded like a recent change of management. I thought I caught that the former CEO went to head up - wait for it - Chrysler. Don't know if it is true or I misheard.

Yup, good ol' Bob "the builder" Nardelli. Or perhaps more appropriately: Bob "the destroyer of brands and equity" Nardelli. It's so nice what he's been able to do over at Chrysler.
 
I -do- work retail and I still say customer service at Lowe's and HD is unacceptably spotty at best. The quality of service varies with the shift, it seems, but it's mostly pretty worthless.

If there's a new emphasis on customer service, I still won't shop there. Great customer service paired with crummy, cheap-o products still doesn't cut it.

Especially when Locke supply has better stuff and often cheaper - and the employees know every item in on the shelf.
 
I went for building materials for a sandbox with my 3 year old daughter. Mainly 4x4 PT timbers and 1500lbs of sandbox sand.

They picked/loaded the straightest 12' timbers onto cart. They helped me unload in my parents Tundra. Then loaded 1500lbs(30bags) of sand into it.

I was very happy and surprised they did all that for me. Beyond that got 10% off the entire purchase using a Lowe's moving coupon found in post office trash.
 
I was referring to the unfortunate state of current work ethic. Bottom line here is find a store with the "style" you like and go there... I get certain things at certain stores even if it means more time or effort for me.
 
Well, lately I've been shopping at HD for items to assemble my own tool shed and I have noticed an improvement in their willingness to help- IMO not a great amount but noticeable nonetheless.

Still can't beat places like, e.g., Hardware Sales (a local ma-and-pa store in Bellingham), when you actually NEED solid advice. Not the lowest prices but the service is tops. Maybe I'll go shopping at Builder's Alliance- another local outfit- just to check it out...
 
every store is different. I can shop at one of 2 HDs nearby and they 'feel' different. one is better than the other, but they are both very good. I know what I'm looking for, so I'm not usually looking for help, but I have gotten real help when I needed it (a plumbing guy save me a few bucks showing me the correct parts I needed).
my local lowes really sux for cust svc however.
in the interest of full disclosure, I DID work at HD for the summer in '02. we were told to never pass a customer w/o at least saying hello, and we were NEVER to point someone in the right direction, but rather take them there.
the best cust svc though IS at the local owned places. my favorites are the local Cantelmi's ACE hardware, and for millwork, Dykes Lumber.

on a funny note, what do you call a bunch of HD workers hanging out?
a pumpkin patch.
 
The fact that you titled the thread "Helped" at Home Depot Today should tell you something.

Haven't set foot in a Home Depot in a few years. Don't plan on going back. It became obvious with the ones around here they didn't think much of customers.
 
That vid must be making the rounds. My boss sent it to me this morning since I moonlight at HD.

In reality, the guy on the forklift did everyone at that company a favor. That shelving would've come down eventually, considering the tiny bump he gave it. He may have saved someone's life by forcing the issue while nobody was around.

And no, that's definitely not HD.
 
The best part of going to HD is after you have bought what you needed ... most HD stores have a smokie dog stand outside the door... and if the smell didn't get ya on the way in...
mmmmmmmmmm smokie dogs
 
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