my wife got a panicked call from a friend of hers regarding a tablet
and a PC that had a screen with a download pop-up (I didn't see it)
on all pages on both devices.
we thought it was a hijacked page with a download-this-so-I-can-take-over
and was a propagated page through html url sharing of the browser.
we tried different browsers (started with chrome, tried firefox, edge) then
finally IE gave us a page about Frontier requiring a modem (!) firmware
download. NO other hints, facts, etc
called frontier - waited 45 minutes. then verified it was a legitimate
upgrade for the router. they also indicated an outage.
followed the incorrect and incomplete instructions - still didn't work.
rebooted everything (router, PC, tablet, refrigerator, dog, etc) then
voila - everything worked. of course, once fixed there was NO outage.
seems Frontier conveniently forgot to tell anyone on their network
there would be a forced upgrade (nothing will work until upgraded)
with no notice (happened about 6pm on Friday - nice touch)
apparently they did NOT staff up tech support. nor did they describe
in that one-page what happens, what to do, and how to recover.
notice to any and all frontier people on the executive staff
1. test and eat your own dog food, do a trial run with limited numbers
2. tell everyone ahead of time
3. staff accordingly - prepare scripts in English and hire temps
4. do not have some stupid check-box about completing the download
(you cannot tell it's been updated? born yesterday?)
5. watch ALL your competitors get your business without them spending a dime
on marketing, TV ads, internet ad, etc
PS - tell your executives that are crowding the two-seater custom roadsters
section of the local benz dealerships that their 6 figure quarterly bonuses
are being canceled and their positions are being reviewed for replacements
by more competent personnel.
PPS this rivals the photobucket's $40 billion bet ($400 per year times 100million users)
as the corporate Darwin's top contenders for geniuses of the decade.
PPPS - hire smarter marketing and technical people. forget BILs, resumes (ever see a bad one?)
and require three things- mensa certification, exquisite English communications skills,
and a technical background.
In all seriousness, this is a hyperbole packed rebuttal from someone who did time
in hi-tech (guess where) and my only unknown is who chapters 11 first...
and a PC that had a screen with a download pop-up (I didn't see it)
on all pages on both devices.
we thought it was a hijacked page with a download-this-so-I-can-take-over
and was a propagated page through html url sharing of the browser.
we tried different browsers (started with chrome, tried firefox, edge) then
finally IE gave us a page about Frontier requiring a modem (!) firmware
download. NO other hints, facts, etc
called frontier - waited 45 minutes. then verified it was a legitimate
upgrade for the router. they also indicated an outage.
followed the incorrect and incomplete instructions - still didn't work.
rebooted everything (router, PC, tablet, refrigerator, dog, etc) then
voila - everything worked. of course, once fixed there was NO outage.
seems Frontier conveniently forgot to tell anyone on their network
there would be a forced upgrade (nothing will work until upgraded)
with no notice (happened about 6pm on Friday - nice touch)
apparently they did NOT staff up tech support. nor did they describe
in that one-page what happens, what to do, and how to recover.
notice to any and all frontier people on the executive staff
1. test and eat your own dog food, do a trial run with limited numbers
2. tell everyone ahead of time
3. staff accordingly - prepare scripts in English and hire temps
4. do not have some stupid check-box about completing the download
(you cannot tell it's been updated? born yesterday?)
5. watch ALL your competitors get your business without them spending a dime
on marketing, TV ads, internet ad, etc
PS - tell your executives that are crowding the two-seater custom roadsters
section of the local benz dealerships that their 6 figure quarterly bonuses
are being canceled and their positions are being reviewed for replacements
by more competent personnel.
PPS this rivals the photobucket's $40 billion bet ($400 per year times 100million users)
as the corporate Darwin's top contenders for geniuses of the decade.
PPPS - hire smarter marketing and technical people. forget BILs, resumes (ever see a bad one?)
and require three things- mensa certification, exquisite English communications skills,
and a technical background.
In all seriousness, this is a hyperbole packed rebuttal from someone who did time
in hi-tech (guess where) and my only unknown is who chapters 11 first...
