Free lifetime oil change. FCP Euro.
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Are they? Where did you read that? I always figured @TiGeo was on their payroll anywayThey're also buying marketing via brand evangelists. All those people who aren't returning oil are still hearing from people who are.
Case in point: this thread. And... basically every conversation I have with everyone.
Certainly not me. I have said it in the past that ECS Tuning are now doing this same thing, and their exchange process is now built into their platform and much more streamlined than what I've experienced with FCP.
Nevertheless, if you use the LRG, your premium Euro oil is cheaper than Wally World. And literally anything else (almost). Including Brembo brake rotors and pads ; )
The only time an oil order was delivered faster than FCP was amsoil and ECS. Plot twist ECS is a 2 hour drive from my house. I haven't owned a VW since my mk8 gti, but I still respect their service.
I meant "buying" figuratively. As in, they are sacrificing profits for the sake of having us speak positively and loudly about them.Are they? Where did you read that? I always figured @TiGeo was on their payroll anyway
Certainly not me. I have said it in the past that ECS Tuning are now doing this same thing, and their exchange process is now built into their platform and much more streamlined than what I've experienced with FCP.
ECS doesn't cover oil and filters, per their site. Also, I have had... mixed experiences with them. Some of their employees are legit car people who really care; others straight-up don't know what they're talking about and/or don't care, and it's like the company knows this and just leans on throwing refunds at people after screwing up. My experience with FCP Euro is much more consistently positive.
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Just returned 2x5L of Liquimoly, a Hengst filter and a crush washer. Should be about $90 coming my way after tax.
@TiGeo do you know if I purchase Leichtlauf to replace Molygen, will they still credit me? I know that if you buy a kit and the kit contents change it still counts, but I'm not sure with oil. Otherwise, I'm stuck with Molygen...
@TiGeo do you know if I purchase Leichtlauf to replace Molygen, will they still credit me? I know that if you buy a kit and the kit contents change it still counts, but I'm not sure with oil. Otherwise, I'm stuck with Molygen...
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You go into your purchase history, select your oil to return and then buy another one, all integrated in the ECS tuning website. When I picked up my TTRs I ordered the wrong wheel bolts from ecs, they packed a new order and let me drive to pick it up Saturday morning. Even threw in a free hoodie, shirt and hat for my wife and I.
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I didn't realize that.
FCP is not without its hiccups, either. Every single time I've returned something, they definitely scour your order history to find the cheapest replacement item so as to give you the least amount back.
It also used to be you got refunded outright. Now it's just store credit.
Net, net I'd say it's a solid option for lifetime fluid changes if you're getting expensive $10/L Euro OEM/OE brands, because it does bring their costs down to sub-Walmart levels.
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Welp they got back to me and said "no". Have to stay with the *exact* same oil every time.
Also in the email:
"If your car burns or leaks oil, the amount missing during the return deducts from the refund."
LOL that's a new one not at all mentioned in the terms or FAQ section.
Really?
Their website seems to say otherwise ("oil service or fluid service-related filters and fluids" in the exclusions section):
https://www.ecstuning.com/LifetimeReplacement/#what-isnt-covered
I returned my liquil moly and switched to motul and they gave me credit.
Oil additives do not allow a submission. Can't say for any others, but my account has oil eligible.
Huh. I stand corrected. Thanks!
It'll be interesting to see where the competition goes from here.
No problem! I'm out of the VW, Audi game buy I know USP motorsports hasn't engaged in the lifetime replacement yet.
In the past, I was told they would honor switching kits like this, but many changes since then so not sure. Can always just ask them...
FCPs system is a bit more clunky and not so integrated but not hard to use once you understand it. Just need to order what you are replacing, go to their returns page/start a return, choose the part(s) from the replacement order and then the part(s) you are replacing/old order and print out the form. They also ask for the VIN but not sure how that works when you have multiple orders/VINs on a separate return. I also note that they have removed anything you have returned from you lists you choose from which is a change from the past.
You have had so much drama hahah...no idea man, I've returned almost $3K worth of stuff with min. disruption. I've only noted that they credit you back what you paid for what you are returning, not what you bought which makes sense.
Your drama continues.
I have returned thousands of dollars in stuff including a lot of fluids, never had them go back to me with "it wasn't at the exact level". I just fill them back up to be "full". I'm sure if you return a 1/2 of 5L container, sure, they won't credit it back at full. They of course have no idea what is even in the containers....I always have some oils/fluids in my drain container to use if needed...
This to me falls under "returning what you bought" and if you bought 6 qts and returned 3 even if that is in the 2 containers, it's not really following their return logic.
I hope they send me my shill check this month...kind of hurting...
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I'll give it a shot next oil change, but I will probably try to clear it through them first. Maybe I'll get a new CS rep and they'll hook me up.
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I noticed this as well when during my most recent return. They use FIFO for returns and because I had purchased oil a few times before I jumped on the return train, I had a backlog of eligible items with which to select from. Well they went with the cheapest batch of Molygen I had purchased from years ago, but they still deleted my most recent order as that was the one I put on the form. So now once this newest return is processed, I have to go out of my way to make sure I get a few extra bucks added back in. Per their own policy, I was not sending oil back from 4 years ago, but it was convenient for them to elect to refund the lowest amount possible.
I'm telling ya! Never a dull moment with them! Ive had tons of drama with them. When I returned my brake kit, they had changed the pads in the kit, that was another thing I had to deal with as I wasn't interested in the new pads they were offering, eg. Logistically, their policy sounds good on paper, but the execution really needs work.
To me, it sounds like another unwritten policy/gotcha. I mean, they deal with Audi/VW almost exclusively, which are notorious for burning oil. They're plugging holes in the sinking ship. If my car burns a quart of oil between every OCI, what do they want me to do exactly? It's a consumable item. So to me that's kinda scummy. I think 1 qt is within tolerances. I would understand if I sent <=3 of a 5L jug or something. But dinging someone for burning oil in a VW/Audi is kind of a joke and nit picking.
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Then why are you continuing to use them?
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