Long story short, I found myself in the ER this past Sunday evening around 12 AM. Obviously, due to the wait times my girlfriend and I fell asleep on the floor, right next to each other, and stayed there until around 4 AM when I got called in. The next day, she informs me that she can't find her debit card or ID, and that there were a bunch of suspicious charges on said card. She immediately froze the card, and I tracked through the charges and found that the very first one was at THE HOSPITAL VENDING MACHINE! Needless to say, we went back that evening and reported the crime, as I had time stamps from Wells Fargo showing the card was first used at 3:21 AM. My girlfriend just told me today that the police had contacted her and said they found footage of a woman literally going through her purse in the middle of the lobby as we slept. There had to have been at least 15-20 people in the lobby, not counting the front desk staff and security desk. There's always 1-2 uniformed Sheriff's there in addition to security staff and nurses. The place we were sitting is less than 15 feet, in direct line of sight of both the security desk and the front desk. The question is this: how would you pursue this? I just can't shake the feeling that the hospital is liable here. The crime was committed on their property, under their watch, in what's supposed to be a secure area. How do you just not notice someone going through someone else's belongings? At the very least, I'd like a written apology and some better training, but that hardly fixes the problem. I have no idea what kind of outcome I'm looking for, really, so I'll throw it to the audience and see how everyone else feels.