Hisense and Vizio TVs Lose Consumer Reports' Recommendation Over Reliability Issues - Consumer Reports
Hisense and Vizio TVs lose their Consumer Reports recommendation due to poor reliability ratings. Consumer Reports' exclusive survey also reveals sharp differences among TV brands in owner satisfaction.
www.consumerreports.org
(dated March 2019)
Consumer Reports estimates that 20 percent of Hisense and Vizio TVs will experience a problem within the first five years. Both brands get a rating of Fair for predicted reliability. By comparison, we estimate that 11 percent of TVs made by Sony, which has a Very Good rating for reliability, will develop a problem during that period.
Both Hisense and Vizio have challenged CR’s results, saying that their own data on reliability contradict our findings.
In an emailed statement, Hisense said: "As the fastest-growing TV brand among the top six brands, with defective rates of less than 4 percent, we stand by the quality and longevity of our TVs.......
Vizio also commented by email, saying that it "strongly disagrees with Consumer Reports’ reliability rating".......
The survey revealed sharp differences among brands when it comes to owner satisfaction. Three brands—LG, Samsung, and Sony—earned our highest mark for owner satisfaction, and TCL was just a notch below them.