I was in a collision with our Honda about a week ago. A lady pulled out in front of me, out of a gas station. I was in the right-hand lane of a 4-lane divided road. She pulled out into the left-hand lane, and then turned hard right immediately after, into the next business' driveway. She came across my path, and I hit her passenger side rear door (2012 Malibu) with my driver side front corner. I was going about 45-50 mph (speed limit 50), but full ABS action whoa'd me down to maybe 10-15 mph at the point of impact. No airbags deployed in either vehicle and nobody was hurt; both cars had only cosmetic damage. She was cited for an improper lane change.
A few days later, my car was at the body shop and I was in a loaner. I paid $6/day to upgrade over the base $30/day car. The next day, I had buyers remorse and returned to Enterprise to see what they had for the covered $30/day and the man at the counter just fixed the price of my 300 to be $30/day. Nice customer service move (I have always been impressed with the Enterprise stores in town). USAA is my insurance company and also the at-fault driver's insurance company. The process has gone super easy. My car was estimated by the body shop on Friday evening and parts were ordered on Monday. I should get it back later this week or early next week. I'm getting a new upper/lower bumper cover, a new LF fender, and various support reinforcements and trim pieces. The metal pieces are listed as CAPA aftermarket items (don't know if this assures real quality or not). The front edge of the driver's door is also chipped, and it appears they are going to repaint that. They are also going to refinish the LF wheel, as it had scuffs in the aluminum from the collision. Total repair bill is a few dollars short of $2,000.
And because this collision center is in USAA's "network of providers", there is a lifetime guarantee on all work and parts provided for this repair. If I ever have any issues with the repairs, I only have to deal with USAA, and not the collision center itself.
USAA called a few days ago to say that the other driver's policy is liable for the damages and will be paying my deductible to the body shop. USAA has been communicative and responsive through all of this. I've said before that we have many products through USAA, including mortgage, banking and investments, and many types of insurance, and they're a company I actually enjoy talking to.
So, cheers to USAA, and to Enterprise as well. Both have provided top-notch service.
A few days later, my car was at the body shop and I was in a loaner. I paid $6/day to upgrade over the base $30/day car. The next day, I had buyers remorse and returned to Enterprise to see what they had for the covered $30/day and the man at the counter just fixed the price of my 300 to be $30/day. Nice customer service move (I have always been impressed with the Enterprise stores in town). USAA is my insurance company and also the at-fault driver's insurance company. The process has gone super easy. My car was estimated by the body shop on Friday evening and parts were ordered on Monday. I should get it back later this week or early next week. I'm getting a new upper/lower bumper cover, a new LF fender, and various support reinforcements and trim pieces. The metal pieces are listed as CAPA aftermarket items (don't know if this assures real quality or not). The front edge of the driver's door is also chipped, and it appears they are going to repaint that. They are also going to refinish the LF wheel, as it had scuffs in the aluminum from the collision. Total repair bill is a few dollars short of $2,000.
And because this collision center is in USAA's "network of providers", there is a lifetime guarantee on all work and parts provided for this repair. If I ever have any issues with the repairs, I only have to deal with USAA, and not the collision center itself.
USAA called a few days ago to say that the other driver's policy is liable for the damages and will be paying my deductible to the body shop. USAA has been communicative and responsive through all of this. I've said before that we have many products through USAA, including mortgage, banking and investments, and many types of insurance, and they're a company I actually enjoy talking to.
So, cheers to USAA, and to Enterprise as well. Both have provided top-notch service.
