Originally Posted By: cfromc
Oh boy, here we go with "typical GM quality control". Get real, GM has some of the highest quality in the industry.
I'm not bashing GM, but do you honestly believe that GM has some of the highest quality? Seriously? How many billion did they just receive to keep them from going belly up?
I was a diehard Chevy guy! I drove them, raced them, and swapped Chevy components into my Jeeps. Chevy might as well have been a member of my family. - Then we bought the 2004 Maxx. Leaky windows, blown directional bulbs, wiring issues, full brakes every 12K (like clockwork), blown horn fuses, interior panels (kick panels) falling off, rack and pinion issues(X2), the stupid GM steering clunk! (have to WD40 the shaft every oil change), cracked exhaust (at 36K miles), alternator and a few others. The worst though, is the "intermitent hard/no start" issue. Every once in a while you'll turn the key, and it cranks and kinda sounds like it's trying to fire, but does it for 5-6 seconds and dies. It totally sucks.
I turned to my loyal friend GM for help. Dealt with the dealer and the factory rep for eight months. In a nutshell, they told me they could not reproduce the issues and to go pound sand. I remember that last visit; the dealer ser. manager was there, the tech, the fact. rep and the sales guy. We were talking outside as the tech went to start the car to bring it in. The [censored] thing did it's no start issue right in front of us. Know what I was told? "That's normal". Wow, a new car that cranks 50 times without starting, sounding like a box of marbles, with a TSB that was supposed to fix it, and that's normal?
Then it went to court and I won. It took three years and I had to keep the car and receive a settlement. Some of the members here know what my wife and I went through. At least I received something. Fortunately, I grew up a motorhead and worked as an ASE cert. mechanic while attending college. I was able to correct or find solutions to some of the issues myself (except the int. hard start). It's too bad, because it really is a nice car. Decent power, awesome mileage, and very comfortable. It's just very hard to get over the troubles we have/had and how GM didn't return it's loyalty.
So, the next time someone cries "GM bashing", perhaps they should stop and think that maybe the person who is posting was screwed on a "quality" GM vehicle. GM's quality control is the buyer, and it has been for a while. EVERY manufacturer has quality issues once in a while, but GM really slumped. So did Chrysler. If either of these companies had the highest quality in the industry, they would not be where they are today. It's not bashing, it's a fact!
You know, despite all the hassle, I really do hope that GM get's its act together. It seems like they're moving in the right direction. Unfortunately, I can't bring myself to buy another one, at least not for a long time. I've moved on to Ford(a family sacrilege!) and have been treated very well.
Sometimes quality issues can be offset by customer service.
I apologize for the big rant! I've seen a couple of "stop GM bashing" posts lately and had to get it out.
Suffice to say, I think that GM is starting to turn it around for the better and I wish them luck!
