Amsoil Signature Series warranty discussion

[KCJeep]

I would not get too far off the reservation with a Hyundai since statistically your chances of engine failure are much higher than most.

 

[H. Swanson]

I would not get too far off the reservation with a Hyundai since statistically your chances of engine failure are much higher than most.

That was true with the Theta engines but the new Smartstream engines seem to be solid.

Besides, I can't purchase their recommended Quaker State 0w30 because it doesn't even exist.

 

[The Critic]

That was true with the Theta engines but the new Smartstream engines seem to be solid.

That’s what everyone said….in 2012. Look at where we are now.

 

[H. Swanson]

That’s what everyone said….in 2012. Look at where we are now.

True but I’m not going to judge an entire car company for a stint of delicate engines. Besides, that’s what the warranty is for. Had my theta II replaced no problem. But, that’s the beauty of competition.

 

[vpr5703]

True but I’m not going to judge an entire car company for a stint of delicate engines. Besides, that’s what the warranty is for. Had my theta II replaced no problem. But, that’s the beauty of competition.

It's not just about the engines for Hyundai/Kia. Immobilizers, Electrical issues on newer SUVs, brake pedal switches, steering shaft bushings, various things causing fires on various models, oil leaks (also causing fires....) and other problems in the last 10 years. It's like their quality control department just doesn't exist.

 

[H. Swanson]

It's not just about the engines for Hyundai/Kia. Immobilizers, Electrical issues on newer SUVs, brake pedal switches, steering shaft bushings, various things causing fires on various models, oil leaks (also causing fires....) and other problems in the last 10 years. It's like their quality control department just doesn't exist.

I guess I’ve been relatively fortunate owning three of them

 

[DuckRyder]

Besides, I can't purchase their recommended Quaker State 0w30 because it doesn't even exist.

Weird, according to the QS website they make 0/30 in the Euro Line but it isn't SN+ (same is true for pennzoil it seems)

 

[vpr5703]

I guess I’ve been relatively fortunate owning three of them

On the plus side our 2011 Sonata has no rust on the car despite being 12 years old and having 230k miles on it. I'll give Hyundai that much - Their paint and metallurgy is pretty good.

 

[H. Swanson]

Weird, according to the QS website they make 0/30 in the Euro Line but it isn't SN+ (same is true for pennzoil it seems)

I couldn’t even find 0w30 anywhere, even for sale online.

 

[DuckRyder]

https://www.shell-livedocs.com/data/published/en-US/f02f445a-1637-408f-b63d-f010eb1c1dba.pdf

But you're right seems to be unobtanium...

 

[H. Swanson]

Ok fellas. I emailed Hyundai and they wouldn't give me an answer. They said to talk to my local Hyundai Service Department, who I then called.

I explained the situation to the guy (LEAD service guy) and he said, "no, it won't void your warranty as long as you use the right viscosity and a fully synthetic, quality oil.". He even said they use Pennzoil (NOT API SN+) and AMSOIL! He said Amsoil SS would have zero problem given how high quality it is.

He said he doesn't have anything "in writing" he could give me, but that I have nothing to worry about. I have his name just in case.

 

[Pablo]

Ok fellas. I emailed Hyundai and they wouldn't give me an answer. They said to talk to my local Hyundai Service Department, who I then called.

I explained the situation to the guy (LEAD service guy) and he said, "no, it won't void your warranty as long as you use the right viscosity and a fully synthetic, quality oil.". He even said they use Pennzoil (NOT API SN+) and AMSOIL! He said Amsoil SS would have zero problem given how high quality it is.

He said he doesn't have anything "in writing" he could give me, but that I have nothing to worry about. I have his name just in case.

Serious respect to Hyundai. Thanks.

 

[kschachn]

Ok fellas. I emailed Hyundai and they wouldn't give me an answer. They said to talk to my local Hyundai Service Department, who I then called.

I explained the situation to the guy (LEAD service guy) and he said, "no, it won't void your warranty as long as you use the right viscosity and a fully synthetic, quality oil.". He even said they use Pennzoil (NOT API SN+) and AMSOIL! He said Amsoil SS would have zero problem given how high quality it is.

He said he doesn't have anything "in writing" he could give me, but that I have nothing to worry about. I have his name just in case.

Does that mirror the language in your owner's manual or warranty booklet?

 

[H. Swanson]

Does that mirror the language in your owner's manual or warranty booklet?

No. I wrote back to Hyundai explaining to them what the service lead told me, and that their OM needs to be updated. It's flat-out wrong.

 

[TiGeo]

No. I wrote back to Hyundai explaining to them what the service lead told me, and that their OM needs to be updated. It's flat-out wrong.

You do understand that the dealers are not the ones providing or paying for warranty repairs here. Dealers often give all sorts of info out that may not be correct or covered.

 

[H. Swanson]

You do understand that the dealers are not the ones providing or paying for warranty repairs here. Dealers often give all sorts of info out that may not be correct or covered.

I do understand that, but Hyundai wouldn't give an answer. They deferred to the dealer, who actually uses Amsoil. I understand your trepidation (this is BITOG), but I'm not sure where else to push on this. Is the manufacturer going to deny engine claims from that entire dealer for using Amsoil and Pennzoil?

 

[kschachn]

No. I wrote back to Hyundai explaining to them what the service lead told me, and that their OM needs to be updated. It's flat-out wrong.

Or the "LEAD service guy" is.

 

[H. Swanson]

Or the "LEAD service guy" is.

I think my process has been sound. In this case, the OM is categorically wrong. Find me Quaker State 0w30 that's API SN+ licensed. I'll wait.

 

[kschachn]

I think my process has been sound. In this case, the OM is categorically wrong. Find me Quaker State 0w30 that's API SN+ licensed. I'll wait.

The winter rating is irrelevant here except in regards to your expected starting conditions. Especially irrelevant in light of the fact it is allowed to slip one rating in use.

And API SN PLUS has been superseded by SP, No one needs SN PLUS to preserve a warranty.

 

[H. Swanson]

The winter rating is irrelevant here except in regards to your expected starting conditions. Especially irrelevant in light of the fact it is allowed to slip one rating in use.

And API SN PLUS has been superseded by SP, No one needs SN PLUS to preserve a warranty.

Ok, find me Quaker State 0w30 that is API SP licensed. When I say API SN+, it's assuming it's the minimum...of course SP supersedes.

Are you asking me to deviate from the OM saying 0w30? Won't that void the warranty?