Amazon shipping cabin air filter ends up mushed

[Donald]

I ordered a Bosch cabin air filter for the Subaru. Amazon shipped in their cheap mailing bag and one edge of filter is mushed and unusable. I asked for a replacement.

If that comes mushed I was thinking I will order 2 or 3, enough to warrant a box. And keep upping the quantity until shipped in a box.

This is not the first time it's happening and often what I ordered is not damaged even in the item's packaging looks a little rough after taking it out of the mailing bag.

I wonder if it's just so cheap to use a mailing bag that the few that are damaged in shipping out weigh the cost of shipping in a box.

Or maybe left up to the packer. But this was delivered by an Amazon driver so it probably did not go across the country and through multiple sorting processes.

 

[bdcardinal]

You should see how Ford sends some parts to their dealers..

 

[AKhan87]

I ordered a Bosch cabin air filter for the Subaru. Amazon shipped in their cheap mailing bag and one edge of filter is mushed and unusable. I asked for a replacement.

If that comes mushed I was thinking I will order 2 or 3, enough to warrant a box. And keep upping the quantity until shipped in a box.

This is not the first time it's happening and often what I ordered is not damaged even in the item's packaging looks a little rough after taking it out of the mailing bag.

I wonder if it's just so cheap to use a mailing bag that the few that are damaged in shipping out weigh the cost of shipping in a box.

Or maybe left up to the packer. But this was delivered by an Amazon driver so it probably did not go across the country and through multiple sorting processes.

I have had that issue with RockAuto 3 times already... Amazon is generally pretty good about preventing that, at least from my experience.

 

[Dr_Dr3i]

There are some things I prefer getting in-person off the shelf, so I can inspect before purchasing.

Having said that, most of my cabin and engine air filter purchases have been online and all have been received in good condition, from a variety of vendors.

That same filter on Amazon might be sold by different sellers on Amazon and packaged differently, so perhaps choose a different seller?