Because you're in medical....my wife was a high risk pregnancy, so she had weekly ultrasounds. While we were waiting, she said I'll make next week's appointment. She returns to our seats very quickly. I said what happened? The young receptionist said I have to call her to make the next appointment.
I saw she was chit chatting and doing nothing, with a group of persons, so I walked up and politely said, did you tell my wife she has to call, to make an appointment? She said yep. I said that doesn't make sense, when we're standing right in front of you. She said well, I'm busy, so call to make the appt. I walked back to the seats like my wife did, tail tucked...btw the ultrasound tech said, she said that? pffftttt....let me make the appt. for you, and opens up a screen and makes it.