So that's why their fries taste old school, I didn't know that. Yeah they get bad if they sit for more than 30 minutes but when fresh I really like in n outs fries and they're gone in minutes. I get them every time. I don't mind the fries in fact I like them more than the others but maybe I'm old school for liking the old fashioned flavor I knew fries had as a kid. The mcdonads and whataburger fries hardly taste like they're made from potatoes. At least chick fill a and wendys leave the skin on which I will never not prefer. I didn't know they didn't use frozen products, thought they froze everything like everyone else which I'm not against. I made some ribs two days ago that I forgot were in the garage freezer for four months and they tasted perfect, very juicy, tender, and had a good crust. Didn't even give it time to warm up just dethaw but that was no issue, they fully cooked fine. I have zero issues with freezing but I do have an issue with all the chemicals, additives, and junk food has. I don't mind putting stuff in the fridge or freezer.
I don't hate them, like many do. They're ok when fresh, and do have more potato flavor. If anything, they remind me of those fried potato matchsticks in a can, which have flavor, but a not so great texture.
It's still a family-owned, not-franchised company (that has had the kind of drama that would be sanitized if it was ever to be featured on The Food That Built America show), and they say their expansion is limited by how far their fresh distribution network can reach.
They do most things in house, down to the menu boards.
The type of potato they use (Kennebec) just isn't suitable for that sort of cooking. I've had double-fried Kennebec fries before, and they were extraordinary. They had a nice crispy outside but a soft inside. But yeah - it requires cooking lightly once, setting it aside (possibly overnight) and a final fry.
There was a fast food place near me (now gone) that had triple-fried fries. They were really good and all made in house from fresh potatoes. But one could see the previously fried potatoes stored in trays, then going back into the fryer for each order.
Technique is the key, home or away, including soaking them to remove some starch, which INO also skips.
The first fry really needs to be at a lower temperature, so ordering them "well done" (double-fried) still doesn't have the desired result, and at the risk of being overdone. Will have to try "light well" in the future.
https://laist.com/news/food/how-to-order-in-n-out-fries-that-dont-totally-suck
In the end, it's better than average fast food, which I'll readily choose over the other big chains when those are the only options on offer, but it's still fast food.
However, like a Costco, they do treat their employees well, which is another reason to patronize them over the others. I don't think I've ever had a bad experience in one of their stores, with the food or the people, who are never less than welcoming, even when the line reaches out the door like they often do in the locations found during a road trip. In a McDonalds, it's a bonus to find one with those ordering kiosks that are more prevalent in their stores overseas.